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Client UX: Think About Your Client’s In-Box

Client UX: Think About Your Client’s In-Box

Karen Clark Cole

I am always saying “think about it from the client’s perspective.” That’s what I call Client UX.

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Hugging Your Clients is Good for Business

Hugging Your Clients is Good for Business

Karen Clark Cole

When you sign a new client and the company is called Cultural Care, you expect it is going to be a nice client to work with. Culture and Care are two words usually associated with good things. So when we began working with the Boston-based company earlier this year it was such a great reward to find out that my feeling was right.

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Ask Your Clients What They Need, Every Day

Ask Your Clients What They Need, Every Day

Karen Clark Cole

It’s my goal to build a company that people love. Employees love working for us and clients love working with us. It all boils down to building relationships — myself building meaningful relationships with each employee, and everyone in our company building those same kinds of relationships with each other and our clients.

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Client UX: How Wedding Planning Taught Me The Secret To Winning Clients

Client UX: How Wedding Planning Taught Me The Secret To Winning Clients

Claire Carlson

In just over two months I’m tying the knot. I’ve always considered myself a perfectionist and highly organized, which is why I opted to do all the planning myself and not hire a coordinator. Food, music, venue, photography, décor, invitations, that’s all me.

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Making an Impact Through Community Commitment

Making an Impact Through Community Commitment

Nickelle Sletteland

We are passionate about partnering with local UX community organizations in all our studio locations.

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Blink loves Mars

Blink loves Mars

Karen Clark Cole

Blink is extremely proud of our friends at NASA, who successfully landed the Perseverance Rover on Mars this week.

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Celebrating International Women’s Day 2021

Celebrating International Women’s Day 2021

Karen Clark Cole

This International Women’s Day, we asked women in leadership at Blink to talk about equity and the importance of gender diversity and representation. Read on for a response from our CEO and co-founder, Karen Clark Cole.

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Saying What We Mean: Evidence-Driven Communication Practices

Saying What We Mean: Evidence-Driven Communication Practices

Sarah Miller

Communication: It’s how we talk to each other. How we talk to clients. It can be nebulous and squishy, yet it’s important and impactful. Communication is directly related to the quality of the projects we deliver, how well we meet our clients’ needs, and the satisfaction we have with our work.

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Why We Rebuilt Our Usability Lab Technology for a Better User Experience

Why We Rebuilt Our Usability Lab Technology for a Better User Experience

Mark Gsellman

We take pride in helping our clients design and build exceptional user experiences. So it comes as no surprise that we would want to do the same thing with our usability labs – ensure the user experience for our clients is seamless, innovative, and effective by keeping “technology” out of their way.

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Five Design Tools for Voice UX

Five Design Tools for Voice UX

Damon van Vessem

The number of products with a voice component grows daily – just look at the recent announcements of Google Home, the Amazon Echo Dot, and Samsung’s acquisition of Viv. Yet it’s hard to find examples of design tools and artifacts in the voice UX space.

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Blink Events: Halloween—Not Just for Kids Anymore

Blink Events: Halloween—Not Just for Kids Anymore

Sarah Miller

One of my focus areas at Blink is how to create a great working culture where employees are committed to their work, but also have fun spending time together and enjoy coming to the office every day. In my opinion one of the easiest ways to do that is to celebrate the obvious and take a break from the average routine.

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Getting a Reaction Out of Participants with a Modified Card Sorting Technique

Getting a Reaction Out of Participants with a Modified Card Sorting Technique

Nika Smith

When Blink conducts usability evaluations, we seek to do more than simply identify the pain points of a web site or application. Our goal is to uncover users’ honest impressions and the impact of these impressions on the overall user experience.

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