Product Design

Solving complex problems through an evidence-driven design process that delivers innovative, useful, and inspiring products

  • Design Workshops
  • Interaction Design
  • Visual Design
  • Prototyping
  • Front-end development

Foundational Research

Foundational research uncovers end-user needs, motivations, and context of use; informing great design

  • User and Stakeholder Interviews
  • Ethnographic Research
  • Contextual Inquiry
  • Diary Studies
  • Comparative Analysis
  • Surveys
  • Data Analytics

Design Strategy

Providing leadership teams with the strategy and vision to improve the customer experiences of their products and services; aligning internal teams around user experience and design thinking

  • Customer Experience Benchmarking
  • Strategy and Envisioning Workshops
  • Vision Prototypes

Service Design

Looking at customer touch-points across channels, ensuring they experience the brand intuitively, consistently, and delightfully

  • Customer Experience Journey Mapping
  • Future State Storyboards
  • Cross-channel Blueprints
  • Experience Prototypes

Brand Expression

Envisioning brands through differentiated features, interactions, and visuals; all elements working in concert to express and extend the brand

  • Signature Experiences
  • Design Languages
  • Design Systems

Evaluative Research

Identifying opportunities to improve experiences delivered through any technology using our state-of-the-art research methods and labs

  • Usability Testing
  • UX Metrics
  • Concept Evaluation
  • Accessibility Reviews
  • Expert Reviews
  • Field Trials
  • Data Science and Analytics