Set the new standard for great products, services, and experiences

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Blink UX Services Hero Splash NASA
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Blink UX Services Hero Splash Gesa Fintech
Services Blink UX Hero Splash Customer Journey Map
Insights & Strategy

Craft tangible strategies backed by user research

Whether you’re defining a strategy for market entry, guiding the product development process, or prioritizing improvements for service design, back your most important decisions with evidence and activate your team with a compelling vision. 

Capabilities:

  • Experience Strategy
  • Foundational Research
  • Evaluative Research
  • Hardware Research
  • Accessibility Research

Blink’s willingness to engage across business units has already created alignment within Qualcomm. This is how we will build our forward strategy, ensuring that our collective vision for the future is aligned and actionable.

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Brian Ayres, PMO, Strategic Programs & Operations Head

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Case Study results card NASA

NASA

3,000+ websites consolidated into one unified experience

When NASA decided to revamp its digital platforms, the agency turned to Blink to unify its web experience and optimize its content publishing process with a cohesive design system. 

Industry

Government

Services

Data analytics

Design system

Experience strategy

Experience design

Usability testing

User research

Visual design

Case study results card Service Platform Redesign

Service platform redesign

92% increase in employee efficiency

One prominent telecommunications company needed a business portal to help organizations easily manage their company-wide telecom plans. Blink designed a platform with customized UI components and consumer-grade quality. The first internal launch increased productivity on bulk transactions by 92%.

Industry

Telecommunications

Services

B2B product design

Design sprints

Design system

EX design

Enterprise design

Platform modernization

Prototype design

Website design

Experience Design

Build best-in-class products and services

Deliver memorable products and inclusive experiences that resonate with your target audience and stand out in a crowded market.

Capabilities:

  • Product Envisioning
  • Customer Experience
  • Product Design & Development
  • Enterprise Applications
  • Commercial Websites

Results

Case Study Results Card Retail and Checkout Experience

Retail & checkout experience

Grew revenue by 18% over two years

A prominent tech company turned to Blink to future-proof its shopping and checkout experience. After thorough concept testing, evaluation, and refinement, our client successfully launched a customer-centered, frictionless experience built for international expansion.

Industry

Retail & eCommerce

Services

Foundational research

Design sprints

Product envisioning

Usability testing

Concept evaluation

Design system

Case Study Results Card Special Olympics

Special Olympics USA Games

81% adoption rate post launch

Special Olympics USA Games asked Blink to design a mobile app tailored to its athletes. After winning the 2021 San Francisco Design Week Award for User Experience, the app made its debut at the 2022 USA Games with 27,000 downloads, 200,000 unique sessions, and an 81% adoption rate.

Industry

Nonprofit & Sports

Services

Foundational research

Consumer research 

Design workshop

Concept testing

Visual design

Business Transformation

Achieve operational excellence at scale

Go beyond siloed improvements to implement resilient processes that accelerate innovation and inspire your teams to lead with a customer-first mindset.

Capabilities:

  • Organizational Alignment
  • Organizational Training
  • UX Operations
  • Design Systems
  • Embedded Services

Results

Case Study Result Card Avangrid Call Center

Avangrid

Reduced call center costs by $2M

Avangrid turned to Blink to create a best-in-class experience for customers setting up utilities during the moving process. Less than a year after launching a new CX strategy, call center costs went down, app utilization went up 30%, and the company ranked No. 1 for NPS satisfaction with 85% e-Bill adoption and automated account setup.

Industry

Utilities

Services

Foundational research 

Journey mapping

CX strategy

Product envisioning

Concept evaluation

EX improvements

Change management

Results Card Cara Vet

Cara Veterinary

Opened six new veterinary clinics in two years

Cara Veterinary wanted to envision the future for its growing network of clinics. Together, we built a comprehensive roadmap for a customer-centered website, mobile, and clinic experience, with pet-friendly lobbies, personalized care plans, and a cohesive brand identity.

Industry

Start-up

Services

Brand refresh

Change management

Clinic design

CX strategy

Service design

Case study results card SaaS Buyer Experience

SaaS buyer experience

Double-digit increase in website engagement

One leading tech company partnered with Blink to improve its digital experience and increase website engagement with potential customers. After launching the website redesign backed by extensive customer insights, the company reported a double-digit increase in website engagement.

Industry

Technology

Services

Concept evaluation

Content strategy

Foundational research

Journey mapping 

Unmoderated research 

Website design

Emerging Technologies

Harness Generative AI to improve customer and employee experiences

Create concepts that meet real human needs, then define a responsible, ethical AI strategy to make those solutions personalized, optimized, and efficient for people at home and in the workplace.

Capabilities:

  • AI Assessments & Roadmapping
  • AI Education & Training
  • Data Architecture & Model Training
  • AR/VR Experiences
  • Automotive & Mobility Experiences

Results

Case study results card Gesa

Gesa Credit Union

Lowered application abandonment by 50%

Gesa Credit Union noticed a decline in its new member acquisitions and turned to Blink to design and launch a best-in-class digital banking experience for new products and services.

Industry

Financial services

Services

Consumer research 

Brand strategy

Product strategy 

Content strategy

Website design

Case Study results card AI Financial Services

Financial services

Consolidated 14+ tools into a single, AI-powered workspace

A prominent financial services company was losing potential customers due to poor UX, equating to over $19.5M in unrealized revenue each year. Blink envisioned and delivered a customized enterprise platform that leverages automation and a large language model to deliver more efficient, accurate, and trainable workflows.

Industry

Financial services

Services

Foundational research

Product envisioning

Concept evaluation

Prototyping

Enterprise 
design system

Design sprints

MVP design

Content strategy

How we work

Deliverables tuned to your needs

Our proprietary Evidence-driven Design® process provides a tried-and-tested framework for understanding your business challenges, aligning on a project vision, and creating deliverables that bridge the gap between customer and business needs.

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Fully dedicated teams

Our research and design practitioners are dedicated to one project at a time, so they can fully commit to each client. You’ll also be supported by a project manager and research or design director who aligns with your unique project goals.

Meet the team
20
+

Years of experience

90
%

Client return rate