We believe that evidence is the most powerful design tool.

Leadership

Karen Clark Cole

Chief Executive Officer, Co-founder & Partner

Karen Clark Cole

Chief Executive Officer, Co-founder & Partner

Karen is the Chief Executive Officer and Co-founder of Blink. She is primarily focused on company vision and developing strategies to get there. She has a long history of execution and implementation, in combination with innovative, big picture thinking.

Karen’s leadership philosophy is founded in Blink’s design principles, starting with research, then prototyping and gathering feedback to stay relevant, fluid, and guide the company.

In support of Blink’s mission, to enrich people’s lives, Blink is a positive, values-driven environment for both employees and clients, with a high standard of excellence. To measure and maintain Blink’s culture, Karen implemented a cultural framework, with six pillars to ensure employees leave at the end of the day feeling valued, and ready to create a bigger impact in the world around them.

Karen began her career studying fine arts in Vancouver, British Columbia, at the Emily Carr University of Art and Design. She holds a degree in fine arts from the University of Victoria and is a graduate of the Information Technology & Multimedia program at Capilano University in Vancouver. Karen is currently working on her Ph.D. in the values-driven leadership program at the Benedictine University, IL.

Through her work at Blink, Karen was a winner of the 2016 Enterprising Women of the Year award and a finalist for the Ernst & Young Entrepreneur of the Year award in 2015. In 2016, Blink was listed on Forbes Magazine’s Best 25 Small Companies in America list.

Karen writes a column for Forbes.com on the Entrepreneurs channel discussing many topics including how UX is Revolutionizing Business. A 2020 biography talks about her leadership through chaos, in Seattle’s tech authority, Geekwire. in 2016, Karen was featured in a small-business commercial for MetLife, which aired internationally over two years.

In 2020 Karen was appointed to the U.S. Small Business Administration (SBA) Office of the National Ombudsman, Regulatory Fairness Board, which represents small businesses’ voice on regulatory fairness issues.

Karen is a member of the Small Giants Community, the International Leadership Association (ILA), and is the Executive Director for the nonprofit organization she founded in 2014, Girls Can Do. GCD is an event series for girls with the mission to inspire a generation of possibility thinkers and ignite a vision for equal opportunity. In 2016, First Lady Michelle Obama gave a keynote video address, and Karen received a thank you letter from President Obama for her work with girls.

Karen speaks at conferences and loves to talk to groups of entrepreneurs and students whenever she can such as Seattle’s Franklin High School and the Canadian League of Innovators. In June 2019, she spoke on the keynote panel at the global Women and Leadership conference, and she is often a guest on radio and podcasts. In August 2019, she was interviewed on “Patricia Kathleen Talks with Female Entrepreneurs" a mentoring podcast, and appeared later that month on Startup Grind San Diego. In 2017, Karen was interviewed on Sirius radio’s Mind Your Business, by the Wharton School of Business. In 2020, Karen became a regular member of the weekly podcast called “The 21 Hats” sharing candid business experiences with entrepreneurs.

Karen lives in Seattle, Washington, and was born and raised in Victoria, Canada. She loves to trail run, garden, backcountry ski, kitesurf, and hang out with her amazing daughter.

LinkedIn bio and Twitter @karenclarkcole.

Kelly Franznick

Chief Innovation Officer, Co-founder & Partner

Kelly Franznick

Chief Innovation Officer, Co-founder & Partner

Kelly is the Chief Innovation Officer (CIO) and Co-Founder of Blink. He focuses on the future of Blink’s tools, services, and methods while also working on projects with unique challenges. He is passionate about making our daily interactions with technology more innovative, intuitive, and rewarding.

Over Blink’s 20 year history, he has worked with hundreds of clients, from tech-sector heavy hitters like Apple, Google, Amazon, Microsoft, to startups, and non-profits. He enjoys working on cutting-edge projects in data visualization, healthcare, and the IT spaces. He feels lucky to have contributed to some of the largest and most successful product launches in history.

Kelly has been a featured on the topic of UX and innovation at dozens of conferences, courses, and events, including presentations at San Diego Design Week ("The Future Meets the Drive-Thru") in 2020, multiple guest lecturer appointments at the University of Washington, and keynote lectures at Convey UX and Seattle Interactive Conference.

In 2019, Kelly was awarded the Myron L. White Award by the University of Washington’s Human-Centered Design & Engineering department for his service to the organization. In 2011, he was featured as “Geek of the Week” from GeekWire magazine. His work has been recognized with a number of awards including several IDSA IDEA awards for design excellence. Always eager to share his passion for design and technology with others, he volunteers his time as an instructor and external advisor for programs at Lake Washington Institute of Technology and the University of Washington.

In 2016, Blink made Forbes Magazine's Best Small Companies list and has won the Puget Sound Business Journal’s Washington’s Fastest-Growing Private Companies award in 2015 and 2012, Seattle Business Tech Impact Silver Award in 2015, and was listed on Inc. Magazine’s Top 5000 Fastest-Growing Companies in America list in 2015, 2014, 2013 and 2012.

Kelly holds a degree in industrial design from Arizona State University and a Master's from the Illinois Tech's Institute of Design in Chicago. Prior to co-founding Blink UX, Kelly led user-centered design teams at E-Lab, Personal Health Connections, and Bowne. You can read Kelly’s full LinkedIn bio, read his blog, and follow him on Twitter @kfranznick.

Randy Lieber

Chief Financial Officer & Partner

Randy Lieber

Chief Financial Officer & Partner

As CFO and Partner of the company, Randy oversees Blink’s finances and administration. He is in charge of the overall health and viability of the company, ensuring long term sustainability and profitability.

Randy has more than 30 years of accounting and finance experience, including 14 years at PriceWaterhouseCoopers and later serving as the Chief Financial Officer of several public and private companies, including CellCyte Genetics Corporation and Ascentium Corporation. At Ascentium, Randy was a key member of its management team from its inception in 2001 through its dramatic growth period ending in 2008. Randy left Ascentium in 2008 to start an accounting consulting firm working with start-up technology companies.

Randy has a BS degree in accounting from Central Washington University and became a CPA in 1987. He is the treasurer of FEAT of Washington and is on the Board of Directors of the Greater Seattle Youth Bowling Association. He spends his free time coaching youth bowling and driving his daughters to local youth bowling tournaments.

Jason Murphy

Chief Operating Officer & Partner

Jason Murphy

Chief Operating Officer & Partner

Jason is the Chief Operating Officer (COO) of Blink, bridging business operations with practice areas in ways that allow Blink to make the biggest impact possible for our clients, and in the world.

With training in finance, innovation, and design thinking, Jason started his career in secondary battery technologies and software product management for streaming video and IoT applications. Prior to joining Blink, he helped launched three enterprise software products, including a smart city platform aimed at activating human safety and sustainability initiatives for the city of Denver. Most recently, he was Chief Product Officer at Panasonic, where he led teams working on the intersection of AI and connected home.

Jason’s education includes the University of Texas at Austin, Stanford University, and The London School of Economics, all building on his business and finance MBA from Pepperdine University.

Outside of running Blink, Jason can be found with family and friends, or working on his kick serve.

John Dirks

Chief Research Officer & Partner

John Dirks

Chief Research Officer & Partner

John Dirks is a UX research leader and user researcher with over 20 years of experience. Joining Blink shortly after it was founded in 2000, John continues to be instrumental in growing the company's research practice to the highly capable team it is today. John specializes in complex research engagements including multiphase field studies involving consumer electronics, auto technology, and more recently, VR/AR systems. Over the years, John has managed numerous international research studies; through which he has developed partnerships with top UX research firms in other countries. John’s diverse list of clients includes: Microsoft, the Allen Institute for Brain Science, Nike, Google, Amazon, Starbucks, the Seattle Seahawks, Arc'teryx, and F5 Networks.

As Blink's Chief Research Officer, John is excited about expanding Blink’s research practice to other locations. He sees boundless opportunities to empower organizations with foundational and evaluative research insights so they can make better, evidence-based decisions about their products and services.

John holds a Master of Science from the University of Washington and a graduate certificate in human-centered design. When not at work, John enjoys reading, sea kayaking, playing saxophone in a big band, and embarking on outdoor activities and adventures with his wife and two daughters.

Geoff Harrison

Chief Design Officer & Partner

Geoff Harrison

Chief Design Officer & Partner

Geoff Harrison is a partner and the chief design officer at Blink. He has been instrumental in building a full-service user-centered design practice at Blink, uniting the firm’s research expertise with innovative design, prototyping, and development. This work relies on evidence-driven design strategies to help Blink’s combined teams create more desirable and useful products for our clients. He created a workshop on evidence-driven design, which he delivered at UX Week and Convey UX, and has also been a guest lecturer for the University of Washington’s Human-Centered Design and Engineering program.

Prior to Blink, Geoff founded Eye Level, a design studio, and was the creative director at Modern Digital Seattle. He holds bachelor’s degrees in graphic design and mass media management from Miami University in Ohio and a graduate certificate in user-centered design from the University of Washington.

When not at work, he designs rockets, Lego forts, and scavenger hunts with his three boys and takes them skiing, hiking, or anything else that burns energy. He also enjoys cooking and finding great places to eat with his wife.

Jobin Abraham

Chief of Client Relations

Jobin Abraham

Chief of Client Relations

Jobin is the Chief of Client Relations at Blink leading our go-to-market strategies, client relations, and growth ensuring we build and maintain meaningful relationships with our clients who choose Blink’s best in class research and user centric design services.

He comes to us from Mphasis where he was an integral part of the Hi-Tech vertical, helped launch the ISV segment and lead several client relationships.

Jobin’s background in product management, account management and business development across small, medium, and large technology enterprises helps Blink re-define our client relations and marketing initiatives.

Jobin lives in San Jose with his family and enjoys exploring new regions, cultures, and great food.

Linda Wagener, Ph.D.

Chief Culture Officer & Partner

Linda Wagener, Ph.D.

Chief Culture Officer & Partner

Linda Wagener, Blink’s Chief Culture Officer, has over 35 years of experience in organizational leadership, consultation, training, and research. She is an expert in the areas of organizational culture, leadership, and team dynamics. Linda is committed to building resilient work cultures that enhance employee engagement and productivity.

A Minnesota native, Linda received her doctorate in psychology at Clark University. Linda’s work on resilience has been published in various scholarly journals. She was an academic psychologist for 25 years before co-founding Marigold Associates, an organizational consultancy.

One of Linda’s commitments is to provide training and counseling on resilience and trauma to international aid workers who are living and working in fragile and hostile contexts. Linda enjoys travel, movies, books, skiing, and hiking. Linda is executive producer of the documentary, “Once There Was a War,” which examines the capacity of young people to flourish in Bosnia, Central Asia, and Iraq.

Nickelle Sletteland

General Manager, California

Nickelle Sletteland

General Manager, California

Nickelle Sletteland is the general manager of Blink's California studios. She is responsible for growing and supporting our California business.

An innovative business and product leader, Nickelle leverages vision and leadership, market and technology expertise, and sales and marketing knowledge to successfully deliver organizational frameworks, new strategic growth solutions and business goals.

Nickelle lives in San Diego, where she likes to walk her dog, spend time with her family, and try new hikes.

Dan Pepper

General Manager, Seattle & Partner

Dan Pepper

General Manager, Seattle & Partner

Dan Pepper works with our design teams and clients to craft engagements that solve complex problems with inspired design. He’s also responsible for positioning Blink’s services in ways that connect our core capabilities with new market opportunities.

His career spans over 30 years in creative service entrepreneurship. Most recently, he was a partner at Tectonic, where he led client engagement and managed business and finance. Dan has also owned a broadcast post-production studio and launched digital media sites, including legalforms.com, stockphotography.com, stockfootage.com, and soundeffects.com.

Dan lives in Seattle with his wife and two sons. When he's not at his boys’ soccer games, you’ll find him in the San Juan Islands hiking and fishing, restoring vintage cars, entertaining friends, or exploring roads less traveled.

The Team

Abe Poultridge

UX Designer

Abe Poultridge

UX Designer

Abe Poultridge is a UX designer at Blink. He strives to understand complex problem spaces and design elegant, human-centered solutions. He is also a fan of design systems' ability to boost team productivity, catalyze consensus and optimize delivery to clients.

Prior to Blink, Abe helped design tools to help local governments better understand their communities’ economic and industrial makeup. He has also spent time freelancing as an illustrator and animator. Abe graduated from the University of Washington with a bachelor’s degree in interaction design.

Outside of work, Abe enjoys biking around the city, making art, playing music, trying to combine leftovers into new dishes.

Alex Penman

UX Designer

Alex Penman

UX Designer

Alex Penman is a UX designer with an eye for delightful interactions and a background in coding. Taking inspiration from his time in DIY music scenes, he believes in the power of hearing all voices and working collaboratively to take on the largest of tasks.

From conducting user research, to designing best-in-class interfaces, to pushing production code, Alex can tackle all parts of the user-centered design process elegantly. Throughout his career, he has delivered thoughtful, design-driven solutions across a variety of sectors with an emphasis in education and telecom.

Prior to joining Blink, Alex was an integral part of an education startup, where he helped build a content management system for schools that was acquired by one of the largest education technology companies in the United States. He holds a bachelor’s degree in computer science from Cal Poly San Luis Obispo and honed his UX skills in the Copenhagen Institute of Interaction Design’s master’s program.

Alexi Glines

Project Manager

Alexi Glines

Project Manager

Alexi Glines is a Project Manager at Blink who loves working with clients and team members to solve problems. She especially enjoys finding ways to become more efficient and improve processes.

Prior to Blink, Alexi cut her teeth in project management working for a web development agency which specialized in e-commerce sites. She also worked in digital marketing managing omnichannel marketing projects for clients across industries, including Fortune 100 companies.

Outside of Blink, she enjoys baking (and is currently trying to perfect her sourdough loaf), going to concerts, road trips, and finding the best americano in town.

Allie Tarantino

Studio Manager

Allie Tarantino

Studio Manager

Allie Tarantino is the studio manager at Blink’s San Diego studio. She’s passionate about fostering a collaborative work environment where creativity and new ideas can flourish. She loves to motivate the team with her homemade baked goods.

Prior to her time at Blink, Allie founded a food recovery program dedicated to diverting excess food from the restaurant industry and providing it to local nonprofits. She also worked as an associate producer for a documentary production company.

Outside of work, Allie can typically be found baking, reading a book at the beach, watching movies, and jamming out to groovy tunes.

Ally Lucas

UX Researcher

Ally Lucas

UX Researcher

Ally Lucas is a UX researcher in Blink's San Francisco studio. Ally graduated with a B.A. in english from California State University, Sacramento and immediately entered the world of startups. Prior to Blink, she helped develop digital products through QA, data analysis, and application support.

Outside of Blink, Ally can be found reading a book, road-tripping around northern California, or chasing her dog Larry around Golden Gate Park.

Andrew Lenzini

Visual Designer

Andrew Lenzini

Visual Designer

As a visual designer at Blink’s San Francisco office, Andrew crafts modern digital experiences that make people's lives both easier and more enjoyable.

His breadth of experience ranges from creating next-gen interfaces for mobile and web, developing product direction and strategy, offering brand guidance, as well as producing interactive prototypes and motion studies. He has helped design products for companies such as Visa, Samsung, Microsoft, and T-Mobile.

Before having lived in the Bay Area, he grew up in San Marcos, CA and received his BFA in graphic design & marketing with a minor in computer science from California State University, San Bernardino. He now lives in San Francisco, CA where he and his boyfriend binge trash TV with their Instagram-“famous” cat. Meow

Angie Meltsner

Mixed Methods Researcher

Angie Meltsner

Mixed Methods Researcher

Angie Meltsner is a mixed methods researcher, marrying quant and qual insights out of Blink’s Boston office. Better understanding what makes people tick is what keeps Angie driven, passionate, and curious in her work.

Prior to Blink, Angie spent more than a decade in the media and advertising industry, holding research and strategy roles with companies such as DraftKings, The Wall Street Journal, Digitas, and Comscore. A Mitten-State native, she has a BA in Marketing from Michigan State University. Though Boston is now home, she has also lived in Helsinki and London.

Outside of work, Angie loves to spend time with her husband and daughter, exploring playgrounds, museums, cafes, and restaurants both in far away places and in her local neighborhood. She enjoys keeping up with high and low pop culture and grooving along to indie music.

Anne Vande Creek

Director of Client Relations & Partner

Anne Vande Creek

Director of Client Relations & Partner

Anne Vande Creek is a seasoned and accomplished leader in client services, business development, and strategy in design services across industry verticals. Anne has over 20 years of experience in creative and strategic design organizations supporting the technology industry and leading consumer brands. She is recognized for her leadership across a broad range of disciplines and for her success in determining strategies, teams, and approaches to account management.

Most recently, Anne has been involved in digital transformation, developing approaches and processes for the reimagining of complex systems, applications, and customer and user experiences in all phases of the product lifecycle for healthcare, finance, technology, retail, IoT, AR/VR, and emerging technologies.

Anne’s areas of expertise include business development; client and account services; strategic planning; process and approach development; user research; UX framework, design systems, and design management; complex systems design strategy; and new product design and development.

Benjamin Shown

Head of Design & Partner

Benjamin Shown

Head of Design & Partner

Ben is currently the head of design at Blink UX and heads up Blink’s Boston studio. He leads a team of multidisciplinary designers, strategists, and researchers on design system and brand projects with ambitious partners including Amazon, eBay, Microsoft, and NASA. Ben is also a part-time lecturer at Northeastern University teaching design process.

With over a decade of design and creative leadership experience, Ben’s strengths encompass championing a human-centered design process with collaboration at the core, transforming concepts into product vision, and designing at the delta of interaction, visual, and motion design.

Prior to Blink, Ben was creative director at Tectonic leading a team of hybrid designers on envisioning projects for Bang & Olufsen, Conservation International, HBO, and Rhapsody. Prior to Tectonic, he worked on future concepts at Microsoft’s Envisioning Lab and as an exhibit designer at the Museum of Pop Culture in Seattle.

Ben has an MFA in design from the University of Washington in Seattle where he studied and practiced graphic design, design theory, data visualization, and exhibit design while developing an interdisciplinary approach to problem solving. When given the chance, he’ll gladly talk about design workshops, grid systems, typography, and Murphy beds.

Brandon Sapp

UX Researcher

Brandon Sapp

UX Researcher

Brandon Sapp is a UX researcher at Blink. Brandon takes a strategic and empathetic approach to collaborating with clients and teammates in uncovering complex user needs. He is ever-curious about how technology can foster connection and discover on both a societal and interpersonal level.

Prior to Blink, Brandon received his M.S. from the University of Michigan School of Information where he specialized in conducting research with a focus on anti-racism, accessibility, and social networking. There, Brandon discovered his passion for understanding and advocating for mis/underrepresented people groups in the user-centered design process.

Outside of Blink, you can find Brandon working on his amateur videography skills, perfecting his favorite meals, or exploring all of the beauty and nature the Pacific Northwest has to offer.

Brett Campbell

Head of Client Relations & Partner

Brett Campbell

Head of Client Relations & Partner

Brett Campbell is the head of client relations for Blink. He’s responsible for building the business through strategic client relationships.

With 18 years of consulting experience with global companies, Brett has developed a focus on solutions to help clients build trusting, authentic relationships with their customers. Brett is typically accountable for seeing those programs through to completion, measuring the business impact, and providing continued justification for investments in customer experience improvements.

Brett’s experience spans various business initiatives, including customer and user experience, product planning and execution, business information management and analytics, organizational transformation, social collaboration, and various technology platforms.

Brett's approach to business fosters innovation and experimentation. His focus on listening and collaboration helps him build long-lasting, trusted relationships with clients, such as those with Ford, Amway, Humana, and Microsoft. His attitude is easily described as "Let’s make it happen!"

In Brett’s downtime, he enjoys time with his wife, Bambi, and two kids, Colby and Casey. You can also frequently find him out on Puget Sound fishing.

Brian McMahon

Head of Research

Brian McMahon

Head of Research

Brian McMahon is head of research at Blink's San Diego studio. He is responsible for proper research design and execution, excellent quality standards, and an enjoyable experience by all: team, clients, and participants. He is particularly interested in cross-cultural exploration, and has supported clients such as Apple, Disney, John Deere, and others for many years.

Brian is a veteran international design research expert and team leader with experience on the client side, supplier side, government, and at the board level. Prior to Blink, he was the founder of the design research collective Segment International, served as COO of Flamingo International in NYC, and was a Sr. Mgr at User Research International. He holds an MBA, an MSID in industrial design, and a post-graduate certificate in conflict resolution. A dual US/Irish citizen, he has led research studies in 50 countries and has built a long list of conference speaking engagements, published articles, and news quotes over the years.

Brian and his wife split their time between their home in south Orange County and their art studio in Oceanside. When not working he can be found endlessly restoring his vintage competition sailboat.

Brigitt Rains

Head of Operations & Partner

Brigitt Rains

Head of Operations & Partner

Brigitt Rains is a highly skilled and outgoing head of operations with more than 17 years of experience in a range of industries. Brigitt’s work features a wide selection of project experience, from web, mobile, graphic, game design, and development to custom SharePoint applications, video, and print production. Clients include Disney, Nickelodeon, Fremantle Media, MTV, WB, Viacom, and CBC, along with Mattel, Fisher-Price, Microsoft, Xbox, and the Clinton Foundation. She has spoken on the topic of UX and project management at the Hive design and technology conference.

Operations wrangler by day, musician by night, she’s usually preparing for her next gig at the local honky-tonk juke joint. She’s also fanatic about vintage motorcycles and snowboarding. In her spare time, you’ll find her at the monthly motorcycle rallies or high on top of the mountain searching for her next steepest or deepest adventure.

Brittany Johnson

Research Director

Brittany Johnson

Research Director

Brittany Johnson is a UX researcher at Blink who is passionate about people and technology. Her goal is to improve people’s lives by delivering insights that help create human-centered products, services, and experiences.

Brittany has been in UX for the past decade. Most recently, she worked in the education industry to help teams build personalized learning and career pathways for an international audience.

Outside of work you might catch Brittany on a run, at the dog beach with her two pups, adventuring with her wife and daughter, or trying out the new local coffee and kombucha shops.

Byron Baker

Head of Design & Partner

Byron Baker

Head of Design & Partner

As Blink’s head of design and a Blink partner, Byron Baker is a design leader with 20 years of experience in design consulting with a focus on strategic product envisioning. He has worked with teams at Microsoft, REI, Mastercard, Apple, GE and Tableau to seek out what’s possible and bring it to life.

Byron has presented at several conferences on the benefits of UX design and was a part-time faculty member at the iSchool department at the University of Washington. He holds a BFA with a focus on photography and visual communication from the University of Washington.

Byron is a self-acknowledged adrenaline junkie and is raising two more in his likeness. When not standing at his desk chair he can be found going downhill fast in the mountains surrounding Seattle.

Caryn Arredondo

UX Designer

Caryn Arredondo

UX Designer

Caryn Arredondo is a UX designer at Blink San Francisco. She enjoys solving complex problems for users and handcrafting random stuff such as silkscreen posters just for fun.

She grew up in Mexico and moved to the United States to study visual design. Prior to working at Blink, she worked in advertising and design for various firms in Denver and London. After arriving in San Francisco, she added UX/UI design to her design palette.

A traveler at heart, she now lives and hikes in the Redwood Hills of Oakland, CA, with her freckly Aussie dog Mishka and her son Ander.

Cathy Bahn

Project Manager

Cathy Bahn

Project Manager

Cathy Bahn is a project manager at Blink ready to jump in and help out with anything.

Cathy has experience with large and small technology companies as well enumerating for the 2020 Census. She believes technology should be driven by users, ensures partnerships are trustworthy, and advocates for community.

Outside of Blink, Cathy is most likely reading, watching TV, cooking or baking, or walking with her best companion, Emma, a chocolate lab.

Chris Mueller

Design Director

Chris Mueller

Design Director

Chris Mueller is a design director who loves solving complex problems just as much as he loves making things that are utterly pointless.

He grew up in Scottsdale, AZ and studied computer science at Loyola Marymount University in Los Angeles. After a few years in the wild, he realized he was more interested in making cool stuff than analyzing algorithms, so he pivoted to design with a master's in human-computer interaction from Carnegie Mellon. Before Blink, Chris was leading design and research projects at NASA and Redshift Digital.

Outside of work, you can find Chris at a show, in the woodshop, or getting his heart broken by the Arizona Cardinals.

Christine Kim

Staff Accountant

Christine Kim

Staff Accountant

Christine Kim is a project accountant at Blink. She is a well organized, detail-oriented, multi-tasker with a proven ability to achieve. She enjoys working with coworkers and customers at all levels.

She brings her 10 years of accounting experience and knowledge of several accounting softwares in various industries including publishing and insurance.

Christine loves exploring foods and art. In her spare time, she likes to explore cultural events, concerts, hiking or other outdoor sports, and visiting new countries on her bucket list.

Clarice Astronimo

UX Researcher

Clarice Astronimo

UX Researcher

Clarice Astronimo is a UX researcher at Blink’s Seattle studio. She fuses empathetic thinking and analytical cogency - advantageous in resolving technical conflicts found between engineering development and UX processes. She enjoys the intersection of engineering and art and leverages these facets for a holistic understanding of people: what they value, and the choices surrounding them.

Prior to Blink, Clarice received a bachelor’s in aeronautical and astronautical engineering from UW Seattle, and has since been involved in project management and other multidisciplinary work. She found that every solution requires imaginative empathy. As a UX researcher, she strives to be a compassionate advocate for users and client products.

Outside of Blink, Clarice loves to play instruments and learn new ones, spend time on creative projects, and playing/re-playing games in the Legend of Zelda series. As a Christian, she attends Blue Sky Church with her husband.

Claudia Haon

UX Designer

Claudia Haon

UX Designer

As a UX designer, Claudia strives to design experiences that make people’s interactions with technology more meaningful, productive and joyful. She is enthralled by user-centered design because it melds her love of psychology with her drive to solve problems.

Claudia has 20 years of design experience working with clients in a wide variety of sectors including manufacturing, technology development, music production, and brain science. She has a B.A. in psychology and postgraduate certificates in both graphic design and user experience design.

When not at work, Claudia is most likely thinking about food or eating. If she’s not eating, you might find her hiking in the mountains, paddle boarding on a lake or singing karaoke in a bar.

Cole Williams

Visual Designer

Cole Williams

Visual Designer

Cole Williams is a visual designer at the Blink San Diego studio. A transplant from the Pacific Northwest, he enjoys design systems, stretching his digital illustrations skills, and has an ongoing passion for learning, creating, and exploring.

Prior to Blink, Cole worked as a visual designer at a content design agency where he got to work within a variety of design disciplines from crafting brand identities and designing interactive experiences to conveying complex information with easy to grasp data visualization.

With parents that were international educators, he grew up in Shanghai, China, and had the opportunity to travel the world with his family from a young age. Growing up with this worldly view gave him an understanding of the importance of considering other countries, cultures, and a variety of people when creating any sort of design. Outside of work, he has a love for music and film, enjoys hiking the outdoors, and can be seen buying products based on their pretty packaging.

Dan Kellett

Solutions Architect

Dan Kellett

Solutions Architect

As the solutions architect at Blink, Dan develops strategies to connect design with solutions. He helps Blink and our clients develop strategies for an optimal flow from design into engineering, lead architecture design, and aims to ensure that solutions successfully incorporate high quality design.

Dan has experience building software and leading technology groups as a CTO for companies like MarcomCentral. During this experience he has built and grown product, engineering, IT, and InfoSec teams to launch multiple SaaS products to market and profitability with clients spanning the financial, healthcare, franchise, and manufacturing industries.

Dan lives in Southern California and was born and raised in Adelaide, Australia. He loves the outdoors and disconnects by camping and hiking around Joshua Tree and the San Jacinto Mountains with his friends and family.

Dan Pepper

General Manager, Seattle & Partner

Dan Pepper

General Manager, Seattle & Partner

Dan Pepper works with our design teams and clients to craft engagements that solve complex problems with inspired design. He’s also responsible for positioning Blink’s services in ways that connect our core capabilities with new market opportunities.

His career spans over 30 years in creative service entrepreneurship. Most recently, he was a partner at Tectonic, where he led client engagement and managed business and finance. Dan has also owned a broadcast post-production studio and launched digital media sites, including legalforms.com, stockphotography.com, stockfootage.com, and soundeffects.com.

Dan lives in Seattle with his wife and two sons. When he's not at his boys’ soccer games, you’ll find him in the San Juan Islands hiking and fishing, restoring vintage cars, entertaining friends, or exploring roads less traveled.

Dave Kennedy

UX Researcher

Dave Kennedy

UX Researcher

Dave Kennedy is a UX researcher with a background in product marketing, advertising, communications, branded content and tech. He is a strategically creative minded person with over 10 years of experience working with the creative and technical staff of several local, national, international advertising agencies, technology companies, and game developers such as AMP, Publicis, DDB, Microsoft, and Cranium while pursuing his creative endeavors in photography and filmmaking.

As a UX researcher, Dave is passionate about collaborative research, participatory design, and applying research and design thinking toward creating thoughtful products and environments. He sees curiosity, empathy and the ability to uncover insights as the key to creating meaningful experiences that work.

Dave has a Master of Science in Human Centered Design and an MFA in interdisciplinary arts from the University of Washington. When not at work, Dave exhibits his artworks both locally and internationally. His works have been published globally in such magazines as Art21 and Numéro Cinq and exhibited at such venues as the Brownsville Museum of Fine Art, Photo Center Northwest, Bellevue Arts Museum, Chicago Industrial Arts & Design Center, Escuela de Belle Arte in Spain, Rogers Park/West Ridge Historical Society Museum, Studio la Città in Italy, and the Seattle Art Museum's Gallery.

Devanshi Chauhan

UX Researcher

Devanshi Chauhan

UX Researcher

Devanshi is a UX researcher at Blink Seattle where she loves learning about people and advocating for their needs. She takes pride in being a good listener who challenges assumptions.

Prior to Blink, she was working at a consumer product company in their innovation lab. There she co-led a team of researchers, designers, and data analysts to inform long term and short term business strategies. She holds a bachelor's in computer science and a master's in human centered design and engineering — bringing the best of both the design and engineering worlds.

Outside of UX research, you can find her watching improv or failing miserably at it. She also really enjoys the theatre especially if it’s of musical nature. She dabbles in yoga on and off but never fails to go on a hike when the weather permits. In another life she would have been a woodworker with a YouTube channel.

Donna Glosser

Head of Qualitative Recruiting & Partner

Donna Glosser

Head of Qualitative Recruiting & Partner

As director of Insight Space and a Blink partner, Donna Glosser, has led the qualitative recruiting division of Blink since 2013. She is well-versed in managing a variety of qualitative methods: focus groups, ethnographic studies, taste tests, in-depth interviewing, online research, and product placement. She has over 30 years of experience in operations and sales in the marketing research industry.

Donna is very active in the research community and has held board positions for both the Insights Association as well as Puget Sound Research Forum.

One of her proudest accomplishments in recent years has been hosting international college students. Her favorite aspects of hosting include helping the students improve their English, learning about their cultures and foods, introducing them to Seattle, and forming lifelong relationships. You can usually find Donna at her gym by 5:30 a.m. each weekday morning to start her day off right.

Elodie Kwan

UX/Visual Designer

Elodie Kwan

UX/Visual Designer

Elodie Kwan is a UX/visual designer at Blink’s San Francisco studio. Fascinated by the human experience, she enjoys deep diving into the why behind design and crafting elegant yet functional designs, well-suited for the predictably irrational humans we all are.

In her past professional life, Elodie was building out business operations infrastructure at early-stage startups experiencing rapid growth. Her work led her to calling Spain and Kenya her home for a few years before she ultimately returned back to the United States.

Craving more Technicolor and creativity in her professional life, Elodie made the pivot from business operations to design and has loved every minute since. She is happiest working on digital design because of how it sits at the intersection of two things that fascinate her most in this world: technology and human behavior.

Outside of Blink, you'll find Elodie traveling the world and eating any and all foods, climbing every rock and mountain she comes across, advocating for mental health access in marginalized communities, and wandering out into the night in search of the perfect astrophotography conditions.

Eric Eastman

Content Strategist

Eric Eastman

Content Strategist

Eric is an executive leader, consultant and entrepreneur with over 20 years of functional and general management experience in technology, consumer internet, retail, and financial industries. He currently consults to Fortune 500 and startup organizations in digital strategy, omni-channel marketing, go-to-market planning, owned media development, product positioning, and business development. Recent clients include NASA, Sur La Table, Microsoft, Blink UX, and various consumer startups.

Eric is passionate about the intersection between marketing and user experience (UX) design, and believes increasingly that the two are strategically synonymous. He is the founder of two consumer technology startups, the most recent of which blended digital marketing with UX design in the financial services space, helping financial institutions acquire, engage and monetize millennial consumers.

Eric holds an MBA from the Wharton School and enjoys adventure travel, playing hockey, and building any and all things with his two children.

Eric Huang

Visual Designer

Eric Huang

Visual Designer

Eric Huang is a visual designer who loves creating crisp layouts and intuitive user experiences. He enjoys exploring a variety of mediums and platforms, ranging from print design to interactive Unity 3D prototypes.

Prior to Blink, Eric studied computer science and studio art at Stanford. Afterwards, Eric interned at Lenovo’s Beijing HQ working on UI concepts for augmented reality devices and had a stint at Activision working on the UI team for Call of Duty: Modern Warfare. These projects helped him grow a broad skill set and gave him an opportunity to combine his interests in art and tech.

In his spare time, Eric enjoys pursuing freelance illustration and traveling to gaming conventions around the world to sell his work.

Gargi Patel

Project Manager, Insight Space

Gargi Patel

Project Manager, Insight Space

Gargi Patel is a project manager at Insight Space, where she oversees the day-to-day management and recruitment of participants for multiple research studies. She earnestly works with clients as well as her fellow team members to ensure successful projects from start to finish.

She has over 10 years of experience supporting various arts, media, education, and small-business organizations. She possesses a great passion for knowledge, quality work, and helping others succeed. She holds a B.S. in recording industry management and an MBA from Middle Tennessee State University, where she first developed an interest in market research.

Originally from Arkansas, Gargi is proud to now call Seattle home. In her spare time, she is involved in the city’s vibrant music community, serves as VP of Education for her local Toastmasters club, and enjoys exploring Seattle’s unique neighborhoods and gorgeous city parks.

Geoff Harrison

Chief Design Officer & Partner

Geoff Harrison

Chief Design Officer & Partner

Geoff Harrison is a partner and the chief design officer at Blink. He has been instrumental in building a full-service user-centered design practice at Blink, uniting the firm’s research expertise with innovative design, prototyping, and development. This work relies on evidence-driven design strategies to help Blink’s combined teams create more desirable and useful products for our clients. He created a workshop on evidence-driven design, which he delivered at UX Week and Convey UX, and has also been a guest lecturer for the University of Washington’s Human-Centered Design and Engineering program.

Prior to Blink, Geoff founded Eye Level, a design studio, and was the creative director at Modern Digital Seattle. He holds bachelor’s degrees in graphic design and mass media management from Miami University in Ohio and a graduate certificate in user-centered design from the University of Washington.

When not at work, he designs rockets, Lego forts, and scavenger hunts with his three boys and takes them skiing, hiking, or anything else that burns energy. He also enjoys cooking and finding great places to eat with his wife.

Grey Brooks

Controller

Grey Brooks

Controller

Grey Brooks is the controller at Blink. He oversees the general accounting function at the company and is responsible for providing timely and accurate information to Blinkers.

Grey has over thirty years of accounting and finance experience, including four years at Arthur Andersen. Grey has worked in numerous industries including defense contracting, financial services, government auditing, and professional services.

Grey has a BA degree in economics from the University of California, Los Angeles, an MBA from California State University, Northridge and became a CPA in 1997. Outside of work, Grey likes to spend time running, traveling and exploring Washington with his wife, Jeannie.

Heidi Adkisson

Principal Designer & Partner

Heidi Adkisson

Principal Designer & Partner

Heidi Adkisson is a Blink partner and principal designer. She has been leading complex projects since Blink's inception, delivering strategy and design for hundreds of clients, including ISB, Garden City Group, NASA, Moen, and Providence.

Heidi has over 20 years of software development experience working with large-scale system implementations. Her experience includes requirements analysis and interactive design, working with established companies, such as AT&T Wireless and Microsoft.

Heidi has a master's degree in human-centered design and engineering and an MBA from the University of Washington. She has a bachelor's degree in anthropology from Colorado State University and an associate degree in web/multimedia design from the Art Institute of Seattle. Heidi is a member of ACM SIGCHI and Puget Sound SIGCHI.

Inna Zilber

Project Manager

Inna Zilber

Project Manager

Inna Zilber is a project manager at Blink San Diego. She is passionate about problem-solving, process improvement, and building relationships with clients and team members.

Prior to Blink, Inna worked in several project-oriented roles for a defense contractor. She also has a background in customer service and office administration. Inna was raised in Los Angeles and moved to San Diego for school, attending UCSD for her economics BA and SDSU for her MBA.

Outside of Blink, Inna enjoys traveling, watching musicals, and referencing obscure animal facts. Goblin sharks, look them up!

Irene Barber

Design Director

Irene Barber

Design Director

Irene Barber leads complex, workflow-driven interaction design projects and brings over a decade of professional design experience to our interaction design team. She discovered her passion for the user-centered design process while working as a graphic designer and has pursued UX consulting work ever since. UX fulfills her inquisitive nature by allowing her to learn about, and help solve problems for, a variety of industries and environments, as well as the diverse people within them. She holds a B.S. in informatics from the University of Washington where her capstone team was a semi-finalist in the Washington Health Alliance’s “Be the Change” competition. She continues to be interested in how technology can influence and facilitate social change.

Irene was born and raised here in the Pacific Northwest, and she enjoys taking day trips out into all it has to offer. A UXer by day and musician by night, you can catch Irene performing out in the local music scene with one of her musical projects.

Janet McDonald

Project Manager, Insight Space

Janet McDonald

Project Manager, Insight Space

As a project manager at Insight Space, Janet McDonald has over 25 years of experience in the market research industry. Her background includes project management for a variety of qualitative methods (focus groups, usability testing, taste tests, one-on-one interviews, ethnography studies, and product placements), as well as managing quantitative studies.

Prior to her project management role, Janet worked as a data collection manager, managing a phone center, coders, and data entry personnel.

One of Janet’s lifelong passions started with a trip to the Oregon Shakespeare Festival in high school, and since then, she has seen numerous productions in many of Seattle’s theater companies.

Jason Murphy

Chief Operating Officer & Partner

Jason Murphy

Chief Operating Officer & Partner

Jason is the Chief Operating Officer (COO) of Blink, bridging business operations with practice areas in ways that allow Blink to make the biggest impact possible for our clients, and in the world.

With training in finance, innovation, and design thinking, Jason started his career in secondary battery technologies and software product management for streaming video and IoT applications. Prior to joining Blink, he helped launched three enterprise software products, including a smart city platform aimed at activating human safety and sustainability initiatives for the city of Denver. Most recently, he was Chief Product Officer at Panasonic, where he led teams working on the intersection of AI and connected home.

Jason’s education includes the University of Texas at Austin, Stanford University, and The London School of Economics, all building on his business and finance MBA from Pepperdine University.

Outside of running Blink, Jason can be found with family and friends, or working on his kick serve.

Jenifer Beery

Recruiter

Jenifer Beery

Recruiter

Jenifer Beery is a recruiter at Blink, where she helps connect people to their passions. She is driven by creating the best candidate experience possible and helping to build strong creative teams.

Prior to Blink, Jenifer worked as a global talent and onboarding specialist at Crocs, where she revamped the onboarding process and built a stellar internship program. Jenifer also has a varied background in project management in residential/multifamily operations and nonprofit theater. Jenifer is a PNW native, with a BA in Theater Arts from the University of Puget Sound.

Outside of Blink, Jenifer can be found sculpting Rice Krispies for parties, experimenting with DIY projects around the house, or curled up with a cat and a good book. She loves to explore new cities and museums while traveling, getting out of the house for a new play or film, and cheering on the Seattle Kraken with her husband.

Jenna Clark

HR Generalist

Jenna Clark

HR Generalist

Jenna Clark is the HR generalist at Blink. With equal passion for employment law as company culture, she loves being a resource for Blinkers and a part of making Blink an awesome place to work. She cares deeply about creating a workplace where all voices are heard and everyone has the power and opportunity to be their best.

She is a certified California Professional in Human Resources (PHRca) and received her Bachelors degree in Art History from SDSU. Jenna initially cut her HR teeth as a manager at the Landmark Theatre in Hillcrest, and then spent her years before Blink doing HR and other administrative work for local nonprofits.

When not working, Jenna can be found wrangling her guinea pig and two rabbits, taking long walks to enjoy North Park architecture, critiquing chocolate croissants, and waiting for Nick Cave's next album.

Jill Trulson

Executive Assistant

Jill Trulson

Executive Assistant

Jill Trulson is an executive assistant for CEO Karen Clark Cole in our Seattle office.

Jill spent her time before Blink managing her family's retail business, Wapiti Woolies.

Jill enjoys spending time with her family, friends, tropical vacations, and cheering for her kids in multiple sports. You will find her every weekend in the winter skiing at Crystal with her husband and two kids.

Joanna Moore

Staff Accountant

Joanna Moore

Staff Accountant

Joanna Moore is the staff accountant at Blink’s Seattle studio. She brings over eight years of account management and customer service experience to this role. Joanna is dedicated to going above and beyond, whether it is for customers and clients, or for the members of her team. She is always willing to lend a hand no matter how small the task. She loves working around such bright and creative minds and is inspired by Blinkers every day.

Joanna was previously the Studio Host in our Seattle studio and is excited to share her expertise with the finance team.

When not at work, Joanna can be found being active in the great Pacific Northwest outdoors. She loves walking her dog, camping, biking, and boating in the summer and snowboarding in the winter. She also enjoys downtime indoors, cooking, and trying out new recipes.

Jobin Abraham

Chief of Client Relations

Jobin Abraham

Chief of Client Relations

Jobin is the Chief of Client Relations at Blink leading our go-to-market strategies, client relations, and growth ensuring we build and maintain meaningful relationships with our clients who choose Blink’s best in class research and user centric design services.

He comes to us from Mphasis where he was an integral part of the Hi-Tech vertical, helped launch the ISV segment and lead several client relationships.

Jobin’s background in product management, account management and business development across small, medium, and large technology enterprises helps Blink re-define our client relations and marketing initiatives.

Jobin lives in San Jose with his family and enjoys exploring new regions, cultures, and great food.

Joe Welinske

Accessibility Director & Convey UX Program Manager

Joe Welinske

Accessibility Director & Convey UX Program Manager

Joe Welinske is Blink's accessibility director and also the program manager for Blink's annual conference ConveyUX.

As accessibility director, Joe is charged with bringing innovation and training about supporting disabilities into every client project and to every staff member. Joe has taught accessibility at the University of Washington and he is the co-organizer of the Seattle Area Accessibility & Inclusive Design meetup. From the International Association of Accessibility Professionals (IAAP), Joe is a Certified Professional in Accessibility Core Competencies (CPACC).

Since 2013, ConveyUX has been Seattle's annual conference for user experience professionals. Joe Welinske has been the program manager since its inception. Joe leads the speaker selection process and ensures an enjoyable educational and networking experience for the attendees.

In addition to his work at Blink, Joe teaches at the University of Washington. Joe holds a B.S. in industrial engineering from the University of Illinois and an M.S. in adult instructional management from Loyola University.

John Dirks

Chief Research Officer & Partner

John Dirks

Chief Research Officer & Partner

John Dirks is a UX research leader and user researcher with over 20 years of experience. Joining Blink shortly after it was founded in 2000, John continues to be instrumental in growing the company's research practice to the highly capable team it is today. John specializes in complex research engagements including multiphase field studies involving consumer electronics, auto technology, and more recently, VR/AR systems. Over the years, John has managed numerous international research studies; through which he has developed partnerships with top UX research firms in other countries. John’s diverse list of clients includes: Microsoft, the Allen Institute for Brain Science, Nike, Google, Amazon, Starbucks, the Seattle Seahawks, Arc'teryx, and F5 Networks.

As Blink's Chief Research Officer, John is excited about expanding Blink’s research practice to other locations. He sees boundless opportunities to empower organizations with foundational and evaluative research insights so they can make better, evidence-based decisions about their products and services.

John holds a Master of Science from the University of Washington and a graduate certificate in human-centered design. When not at work, John enjoys reading, sea kayaking, playing saxophone in a big band, and embarking on outdoor activities and adventures with his wife and two daughters.

Josue Figueroa

UX Researcher

Josue Figueroa

UX Researcher

Josue "Sway" Figueroa is a UX researcher at Blink. Sway is deeply motivated to support clients with an empathetic approach to identify user needs.

Prior to Blink, Sway received his M.S. from the University of Michigan School of Information where he specialized in conducting research with a focus on information and interaction flow analysis, accessibility, and inclusive user-centered design. As a first generation American, Sway's passion for understanding and advocating for underrepresented groups fuels his desire to facilitate inclusive and accessible design processes.

Outside of Blink, you can find Sway looking for his next travel adventure, binging tv shows, gaming, and jamming out to his Spotify playlists.

Julie Adkins, Ph.D.

Director of Client Relations

Julie Adkins, Ph.D.

Director of Client Relations

Julie Adkins is a director of client relations at Blink. In this role, her mission is to develop and maintain account growth for Blink’s enterprise clients with a specific focus on Microsoft.

Prior to Blink, Julie worked as a clinical psychotherapist in the UK before relocating back to the States where her work has largely focused on project management and business development. She has held multiple leadership roles in diverse industries including technology, healthcare, and academia. Julie finds delight in building long-term relationships with those she works alongside and enjoys tackling complex issues in a collaborative way. Julie earned her Bachelor’s degree from the University of Washington and her Master’s and Ph.D. from the University of London (UK). She has contributed to psychoanalytic journals and published her first book in 2012.

Outside of Blink, Julie enjoys spending time with her husband on their boat, scuba diving in tropical destinations and snow skiing. She is fluent in French, having lived in France for three years, and is always keen to travel and learn about new cultures. Julie sits on two executive boards, Disability:IN Washington which focuses on fostering diversity and inclusion in the workplace, as well as the Puget Sound Research Forum.

Karen Clark Cole

Chief Executive Officer, Co-founder & Partner

Karen Clark Cole

Chief Executive Officer, Co-founder & Partner

Karen is the Chief Executive Officer and Co-founder of Blink. She is primarily focused on company vision and developing strategies to get there. She has a long history of execution and implementation, in combination with innovative, big picture thinking.

Karen’s leadership philosophy is founded in Blink’s design principles, starting with research, then prototyping and gathering feedback to stay relevant, fluid, and guide the company.

In support of Blink’s mission, to enrich people’s lives, Blink is a positive, values-driven environment for both employees and clients, with a high standard of excellence. To measure and maintain Blink’s culture, Karen implemented a cultural framework, with six pillars to ensure employees leave at the end of the day feeling valued, and ready to create a bigger impact in the world around them.

Karen began her career studying fine arts in Vancouver, British Columbia, at the Emily Carr University of Art and Design. She holds a degree in fine arts from the University of Victoria and is a graduate of the Information Technology & Multimedia program at Capilano University in Vancouver. Karen is currently working on her Ph.D. in the values-driven leadership program at the Benedictine University, IL.

Through her work at Blink, Karen was a winner of the 2016 Enterprising Women of the Year award and a finalist for the Ernst & Young Entrepreneur of the Year award in 2015. In 2016, Blink was listed on Forbes Magazine’s Best 25 Small Companies in America list.

Karen writes a column for Forbes.com on the Entrepreneurs channel discussing many topics including how UX is Revolutionizing Business. A 2020 biography talks about her leadership through chaos, in Seattle’s tech authority, Geekwire. in 2016, Karen was featured in a small-business commercial for MetLife, which aired internationally over two years.

In 2020 Karen was appointed to the U.S. Small Business Administration (SBA) Office of the National Ombudsman, Regulatory Fairness Board, which represents small businesses’ voice on regulatory fairness issues.

Karen is a member of the Small Giants Community, the International Leadership Association (ILA), and is the Executive Director for the nonprofit organization she founded in 2014, Girls Can Do. GCD is an event series for girls with the mission to inspire a generation of possibility thinkers and ignite a vision for equal opportunity. In 2016, First Lady Michelle Obama gave a keynote video address, and Karen received a thank you letter from President Obama for her work with girls.

Karen speaks at conferences and loves to talk to groups of entrepreneurs and students whenever she can such as Seattle’s Franklin High School and the Canadian League of Innovators. In June 2019, she spoke on the keynote panel at the global Women and Leadership conference, and she is often a guest on radio and podcasts. In August 2019, she was interviewed on “Patricia Kathleen Talks with Female Entrepreneurs" a mentoring podcast, and appeared later that month on Startup Grind San Diego. In 2017, Karen was interviewed on Sirius radio’s Mind Your Business, by the Wharton School of Business. In 2020, Karen became a regular member of the weekly podcast called “The 21 Hats” sharing candid business experiences with entrepreneurs.

Karen lives in Seattle, Washington, and was born and raised in Victoria, Canada. She loves to trail run, garden, backcountry ski, kitesurf, and hang out with her amazing daughter.

LinkedIn bio and Twitter @karenclarkcole.

Karen Wang

UX Researcher

Karen Wang

UX Researcher

Karen Wang is a UX researcher at Blink who specializes in empathetic perspective-taking. Her passion lies within studying the nuances of exceptional user-centered design, particularly through co-creation methodologies.

Prior to Blink, Karen spearheaded the Rolling Research program for the Facebook Groups team as a contract researcher. She also received her master’s in human factors in information design from Bentley University in Boston.

Outside of Blink, Karen is a yoga and mindfulness instructor and podcast host for “The LifeofKare Podcast”. She values personal well-being and lowering the global carbon footprint. You can find her at an electronic music event, tasting local craft beers, or practicing handstands at the beach.

Kate Ronkainen

Researcher Director

Kate Ronkainen

Researcher Director

Kate is a UX researcher for Blink's Seattle studio.

Over the past decade, Kate has worked as a product manager for companies like Trulia.com, Zillow.com and Rover.com. There she realized that delivering insights that create improved human-centered products, services and experiences is her true passion.

When Kate isn’t in the research labs, you will find her in the mountains climbing or skiing. She also loves reading, cooking, creating amazing costumes, snuggling with her chihuahua Yahtzee, and playing Beat Saber.

Kelly Franznick

Chief Innovation Officer, Co-founder & Partner

Kelly Franznick

Chief Innovation Officer, Co-founder & Partner

Kelly is the Chief Innovation Officer (CIO) and Co-Founder of Blink. He focuses on the future of Blink’s tools, services, and methods while also working on projects with unique challenges. He is passionate about making our daily interactions with technology more innovative, intuitive, and rewarding.

Over Blink’s 20 year history, he has worked with hundreds of clients, from tech-sector heavy hitters like Apple, Google, Amazon, Microsoft, to startups, and non-profits. He enjoys working on cutting-edge projects in data visualization, healthcare, and the IT spaces. He feels lucky to have contributed to some of the largest and most successful product launches in history.

Kelly has been a featured on the topic of UX and innovation at dozens of conferences, courses, and events, including presentations at San Diego Design Week ("The Future Meets the Drive-Thru") in 2020, multiple guest lecturer appointments at the University of Washington, and keynote lectures at Convey UX and Seattle Interactive Conference.

In 2019, Kelly was awarded the Myron L. White Award by the University of Washington’s Human-Centered Design & Engineering department for his service to the organization. In 2011, he was featured as “Geek of the Week” from GeekWire magazine. His work has been recognized with a number of awards including several IDSA IDEA awards for design excellence. Always eager to share his passion for design and technology with others, he volunteers his time as an instructor and external advisor for programs at Lake Washington Institute of Technology and the University of Washington.

In 2016, Blink made Forbes Magazine's Best Small Companies list and has won the Puget Sound Business Journal’s Washington’s Fastest-Growing Private Companies award in 2015 and 2012, Seattle Business Tech Impact Silver Award in 2015, and was listed on Inc. Magazine’s Top 5000 Fastest-Growing Companies in America list in 2015, 2014, 2013 and 2012.

Kelly holds a degree in industrial design from Arizona State University and a Master's from the Illinois Tech's Institute of Design in Chicago. Prior to co-founding Blink UX, Kelly led user-centered design teams at E-Lab, Personal Health Connections, and Bowne. You can read Kelly’s full LinkedIn bio, read his blog, and follow him on Twitter @kfranznick.

Kendall Dargitz

Account Manager

Kendall Dargitz

Account Manager

Kendall Dargitz is an account manager at Blink. In that role, she helps build and grow accounts through strategic partnerships and opportunities. With over five years of experience in account and project management, she knows what it takes to create and maintain long-term, successful relationships. She gets excited about discovering creative solutions to business challenges, and loves the partnerships that develop throughout the process.

Kendall graduated from San Diego State University with a B.A. in journalism and a minor in psychology. After college, Kendall worked at startups and agencies supporting clients on a variety of business initiatives, from software development, branding, and marketing to custom eLearning products. Her natural curiosity in the driving forces behind human behavior is what drew her to the UX field.

After 13 years in San Diego, she packed up her flip-flops and moved to Seattle with her husband Erik. In her downtime, she enjoys exploring hikes around the PNW, taking long walks with her dog Lucy, and being the slowest skier down the mountain.

Keri Vogtmann

Director of Project Management

Keri Vogtmann

Director of Project Management

Keri is a director of project management with more than 20 years of cross-sector experience in high-tech and healthcare industries, non-profit, commercial and public sectors. She has 11 years of healthcare I.T. experience in project manager and director roles. Some of her most interesting endeavors include deploying an enterprise procurement solution across Asia Pacific for Hewlett-Packard Company, enhancing the Veterans Affair’s electronic medical record system to better support veterans who are at high risk of suicide and rolling out free technology to older adults to help them cross the digital divide and reduce social isolation.

Keri has 3 almost-grown kids, 2 furkids and enjoys globetrotting with her husband and kids. She runs (more like jogs) and occasionally rides her new bike. She spends her free time learning about UX and has a passion for Agetech, where innovation meets the challenges of aging and caregiving. She's travelled to Denmark, Japan and Canada to expand her global knowledge. She hopes one day to be on projects that apply human-centered design to solutions that will truly help older adults. Keri writes about her discoveries in her blog.

Kevin Burzynski

Director of Client Relations

Kevin Burzynski

Director of Client Relations

Kevin Burzynski is a director of client relations at Blink. In that role, he helps find and assess opportunities with clients to achieve business goals through better user experience.

A southern California native, Kevin graduated from Vanguard University with a B.A. in psychology. After college, Kevin worked as a behavioral consultant with Autism Intervention and Resources. Kevin moved into the UX field because he loves helping people solve their problems.

His hobbies include photography and fatherhood. Kevin enjoys the outdoors and can often be found exploring hiking trails around San Diego on the weekend with his family.

Kevin Philbin

User Researcher

Kevin Philbin

User Researcher

Kevin (He/him/his) is a user researcher at Blink. His professional background includes running a small business with almost 40 employees, and founding a video production studio specializing in outdoor recreation and sustainability content for clients like The Nature Conservancy and Raleigh America. He has worked in Canada, China, Honduras, Indonesia, Kenya, Mexico, Mongolia and Nicaragua.

Due to his expertise in commercial cinematography, in 2017 Kevin was invited to lecture on video prototyping at the University of Washington in the human centered design and engineering program. That experience created an opening and urgency to move upstream from content creation and strategy into UX research where questions are explored and investigated. He graduated in 2021 with an MS in HCDE.

Kevin loves mountain biking in the Cascades, and volunteers his time building and maintaining the MTB trail networks around Seattle. He lives in Ballard with his wife of 15 years, Laura and two full-on kids, Seamus, 8 and Barrett, 6.

Kiki Helland

Studio Manager

Kiki Helland

Studio Manager

Kirsten “Kiki” Helland is Blink’s Seattle studio manager. She thrives on creating personal, positive and memorable moments for those around her and finding new and creative ways to face the challenges of the day.

Kiki graduated from Pacific Lutheran University with a BFA in theatre and minors in psychology, Old Testament literature and WWII history. Her thirst for knowledge has led her in many different directions, but her passion for people has remained constant.

When she’s not at Blink, you can find Kiki making music and performing with her friends (give her a Goog) or planning her next Disneyland vacation.

Kristen Althizer

UX Researcher

Kristen Althizer

UX Researcher

Kristen Althizer is a UX researcher at Blink who is naturally inquisitive and loves creative problem-solving. The thing that brings her the most joy in her work is an “Aha!” moment when interesting insights jump out from the data. She loves collaboration and learning from everyone around her including teammates, stakeholders, and most importantly, users.

Kristen holds a bachelor’s degree in anthropology and a master’s degree in applied anthropology from CSU Long Beach where she received training in qualitative research methods and theory. While in school, she conducted an ethnography of a grassroots Cambodian cultural organization, an evaluation for a homeless services program for the City of Long Beach, and a study about the lives of Etsy sellers. Prior to Blink, Kristen worked for nearly four years as a researcher at a non-profit organization, Committee for Children, developing K-12 social-emotional learning programs. For most of her tenure, she worked on a product team that brought an innovative educator professional development program to market, which aimed to reduce educator stress and burnout. Providing a much-needed program to our hardworking and resilient educators is easily one of her proudest professional accomplishments.

Outside of Blink, Kristen enjoys snuggling with her big, orange kitty, getting lost in a novel, nurturing her ever-growing indoor plant collection, and knitting socks.

Kristina Knaus

Head of HR & Partner

Kristina Knaus

Head of HR & Partner

Kristina Knaus is the HR director and a partner at Blink. She spends her day wearing several hats including employee development and training, recruiting, diversity and inclusion, and benefits management. She loves working in a place where she is surrounded each day with smart, kind, and passionate people.

Kristina is a certified SHRM HR professional and has a deep interest in culture and people. She attributes this passion to her time devoted to traveling after university when she spent time in Europe and Africa. During that time she worked to understand different parts of the world and increase her awareness of customs beyond her life in the U.S. These days, regardless of where she is in the world, she works to build meaningful relationships and lead with openness, empathy, and kindness in all her work.

In her spare time, Kristina can usually be found reading, planning her next trip, or eating at a yummy local establishment.

Lad Decker

Head of Research

Lad Decker

Head of Research

Lad Decker is a research director who enjoys uncovering mind-blowing insights to illuminate user experiences that increase our quality of life. She’s fascinated with human nature and our endlessly complex ability to see the same thing differently.

With over twenty years of experience in UX, Lad has worked with a broad range of clients and industries conducting research, strategy, and design. She enjoys the logic of B2B, enterprise and consumer experiences. But it's her work with theater, dance, and education that feels most rewarding because she’s also an artist. She specializes in mental models and generative research that blows up old ideas and helps teams reach above and beyond.

When not innovating in the world of human-computer interaction, Lad is painting and drawing in the analog world, inspired by her interests in the Cold War, espionage and crime fiction.

Laura Blanchard

Head of Design & Partner

Laura Blanchard

Head of Design & Partner

As head of design, Laura Blanchard is instrumental in defining product and design strategy for complex product ecosystems. This is Laura’s second time around as a Blinker. Her clients include NASA, Amazon, Moen, Intel, and Providence Health and Services.

Laura’s career spans almost 30 years across photography, radio, printed publication, product development, and user experience design. Laura specializes in getting high-quality interactive experiences designed and out the door while keeping teams energized and having fun. She is passionate about every project she delivers and is always up for a challenge.

Laura’s early career in Chicago was characterized by training corporate executives to use the computer by day and pioneering new forms of digital media for the underground music scene by night. When not working, Laura enjoys keeping up with pop culture, eating and making delicious food, and going on adventures with her family.

Lea Martin

UX Researcher

Lea Martin

UX Researcher

Lea Martin is a UX researcher at Blink who is endlessly curious and loves connecting with people to uncover the why behind experiences, habits, and rituals. She leverages her creative background and analytical mindset to strengthen collaboration between design and research.

Prior to Blink, Lea worked as an industrial designer and researcher at a start-up developing ergonomically focused wireless headphones. From there, she worked at Microsoft as a UX research contractor supporting product development for education and family safety.

Outside of Blink, you can find Lea learning and creating. Most frequently this is through exploring new recipes, sewing apparel, and making home goods out of wood and ceramics. As an avid podcast listener, she is constantly championing her favorite series and curating lists of recommendations.

Leslie Wang

UX Researcher

Leslie Wang

UX Researcher

Leslie Wang is a UX researcher at Blink. She enjoys getting into the minds of users and working with her teammates to solve complicated problems.

Before coming to Blink, Leslie studied cognitive science at UC Berkeley. The interdisciplinary nature of her field led her to pursue a career in UX, where she gets to wear many hats and collaborate with people of different backgrounds. She discovered a passion for research which she channels into the work she does for a variety of clients.

When she’s not in the office, you can spot Leslie playing badminton, gaming, or browsing memes.

Linda Wagener, Ph.D.

Chief Culture Officer & Partner

Linda Wagener, Ph.D.

Chief Culture Officer & Partner

Linda Wagener, Blink’s Chief Culture Officer, has over 35 years of experience in organizational leadership, consultation, training, and research. She is an expert in the areas of organizational culture, leadership, and team dynamics. Linda is committed to building resilient work cultures that enhance employee engagement and productivity.

A Minnesota native, Linda received her doctorate in psychology at Clark University. Linda’s work on resilience has been published in various scholarly journals. She was an academic psychologist for 25 years before co-founding Marigold Associates, an organizational consultancy.

One of Linda’s commitments is to provide training and counseling on resilience and trauma to international aid workers who are living and working in fragile and hostile contexts. Linda enjoys travel, movies, books, skiing, and hiking. Linda is executive producer of the documentary, “Once There Was a War,” which examines the capacity of young people to flourish in Bosnia, Central Asia, and Iraq.

Lisa Vaughn-Olstad

Lead Recruiter, Embedded

Lisa Vaughn-Olstad

Lead Recruiter, Embedded

Lisa Vaughn-Olstad is the lead recruiter for Blink’s Embedded efforts. Connecting creative talent to great career opportunities has been a highlight to Lisa’s professional life. It is highly rewarding as Lisa likes connecting the dots, making matches, and being inspired by creative deliverables.

Prior to Blink, Lisa’s career included agency recruitment for Fortune 500 tech firms, and film special effects coordination. Working with creative and marketing talent for over 20 years, Lisa has great insights into project and team workflows and how operations can be optimized.

Outside of Blink, Lisa can be found at Zumba, on long walks with dog Nola, getting lost in good fiction, volunteering in the arts, and watching movies with her family.

Liz Dance

Account Manager

Liz Dance

Account Manager

Liz Dance is an account manager at Blink. She brings over half a decade of experience in client facing roles and offers a deep understanding of sales, marketing, and event management. Liz specializes in building meaningful and long-term relationships while offering timely and creative solutions to meet her clients’ research and design needs.

Liz graduated from Washington State University with a B.A. in strategic communications with an emphasis in advertising. She has worked for startups, agencies and businesses within several industries such as architecture, technology, fashion, luxury beauty and events. Through these experiences, she has served a wide range of clients, some of which include, Amazon, Bill & Melinda Gates Foundation, Tableau and YMCA.

Outside of Blink, Liz works as a medium and energy healer where she holds space for her clients to overcome grief, trauma, and physical ailments. She has a deep passion for health and wellness and dabbles in several creative hobbies such as botanical dyeing, wood working and alcohol inks.

Logan Quinn

UX Designer

Logan Quinn

UX Designer

Logan Quinn is a UX designer at Blink. He is obsessed with understanding complex problems and searching for their solutions. He enjoys taking on design challenges in a variety of problem spaces and loves impactful solutions capable of educating and altering behavior long after the experience has ended.

Prior to joining the Blink team, he worked with a startup focused on tackling waste disposal education as well as engaging in other freelance opportunities. Logan graduated from the University of Washington with a bachelor’s degree in interaction design.

When he’s not in the office you can usually find Logan bent over a piano trying to get his hands to play in unison, puzzling out a difficult rock climbing route, or playing the occasional video game.

Lynsey Lacher

Studio Experience Manager

Lynsey Lacher

Studio Experience Manager

Lynsey Lacher is Blink's studio experience manager at the flagship studio in Seattle. She is passionate about hospitality, workplace design, and building authentic workplace culture. As the studio experience manager, she works in conjunction with Blink's studio managers, studio hosts and general managers to promote and support a cohesive and consistent level of service and expression of brand values across all Blink studios.

Prior to Blink, Lynsey worked at Catalyst Workplace Activation, a certified Herman Miller dealership, for over five years. Lynsey practically grew up at Catalyst as her father was one of its co-founders over 35 years ago. Most recently, Lynsey was the client services coordinator for Catalyst’s downtown location, The Loft. There she hosted and facilitated events for industry influencers and partners, customers and prospective clients.

A native Seattleite, Lynsey can be found painting at her home studio, learning how to surf on Washington's coastline, or boating in the San Juan Islands with her family.

Mac Brown

IT Generalist

Mac Brown

IT Generalist

Mac Brown is an IT generalist at Blink. He provides IT support on everything from daily tasks to developing new solutions to help Blink grow and prosper.

Prior to Blink, Mac studied at Cal Poly Pomona to earn his degree in IT. Post graduating, he worked at Perspecta supporting the County of San Diego’s Server and Infrastructure team, providing server and storage support for over 14,000 county users and over 1200 windows servers. Before departing he was working on developing solutions for their migration into a cloud environment.

Outside of Blink, Mac enjoys PC games and continuing to develop his tech know-how. To stay active, Mac normally tries to get on the ice and get back to his Canadian roots by playing ice hockey or enjoying a public skate session.

Maggie Taylor

Resourcing Specialist

Maggie Taylor

Resourcing Specialist

Maggie Taylor is a resourcing specialist at Blink. Along with the rest of the resourcing team, Maggie works on strategically establishing our practitioner teams to provide the best results to all of Blink’s clients. She enjoys solving complex problems and developing creative systems and solutions.

She brings with her a bachelor’s degree in business administration, as well as a particular love for systems creation, and an interest in the impact of technology on humans. Maggie most recently worked in real estate and property management, managing systems, tracking, and vendors for an engineering team. In addition, she brings previous experience in partnerships and app ideation in various other settings.

In her spare time, you can find Maggie reading as many books as she can, cooking meals for friends and family, picking up random hobbies, and doing her best to see as much of the world as possible.

Maria Szmagalski

Studio Manager

Maria Szmagalski

Studio Manager

Maria Szmagalski is the studio manager at Blink’s San Francisco studio. She enjoys keeping the studio running smoothly, fostering camaraderie amongst her fellow Blinkers, and being surrounded by ingenuity and innovation.

Maria holds a bachelor’s degree in english from UC Santa Barbara, and has a knack for detail-oriented work and creative problem solving. She previously worked as an inventory analyst before taking a year-long sabbatical to travel the world in 2018.

Outside of Blink, Maria can be found painting, fire dancing, or practicing yoga. She loves crafting visually-compelling narratives, and tells her own story through paint, pixels and fire. Maria currently resides in Berkeley, CA with her feline companion, Manzanita, and her ever-growing clan of succulents.

Marissa Devine

Head of Business Intelligence

Marissa Devine

Head of Business Intelligence

Marissa Devine leads the resourcing discipline at Blink. She focuses on the strategic assembly of optimal teams to ensure successful projects for our clients. With a long history in project management for the design industry, Marissa brings the operational rigor and commitment to creative culture needed to facilitate effective process development.

Marissa’s background in humanities and project management has fostered a profound passion for understanding the nature of belief, communication and team dynamics as well as a desire to develop innovative systems to manage such behaviors in the workplace. She has academic degrees in philosophy, religion, English literature, and project management, PMP certification as well as more than a decade of experience leading projects for design giants such as Teague. She is also a regular lecturer at the School of Visual Concepts in Project Management for Design.

When not delving deep into the world of operations at Blink, Marissa can be found kayaking around Lake Washington, practicing yoga, attending the opera or dancing to her favorite T-Rex record.

Mark Gsellman

IT Director & Partner

Mark Gsellman

IT Director & Partner

Mark is the IT/facilities manager and our resident photographer. He is responsible for all of Blink's technology as well as our security.

Prior to joining Blink, Mark worked as a photojournalist, art director for Getty Images, technologist in various industries, and taught computer graphics and photography. You can see a collection of his photography work here.

Mark earned a bachelor’s degree in photojournalism from Ohio State University. He is a global traveler and loves telling stories through pictures.

Martin Garcia

UX Researcher

Martin Garcia

UX Researcher

Martin Garcia is a UX researcher at Blink. He specializes in mixed methods research surrounding AR/VR, gaming, and hardware spaces. Martin has a Bachelor's in Psychology from Southern Illinois University Edwardsville and a Master's in Research Methods from Swansea University.

Prior to Blink, Martin worked at Microsoft as a research assistant contractor supporting Xbox. From there, he worked at Facebook as a research operations specialist contractor supporting large scale data collection efforts for Oculus.

Outside of Blink, Martin can be found at Dungeons and Dragons game night, binging YouTube videos, and seeking to get his next great sandwich fix.

Matt Kissick

UX Designer

Matt Kissick

UX Designer

Matt Kissick is a UX designer at Blink. He loves a good design challenge and an even better design system. From print to products to architecture, Matt likes to surround himself with all things design.

Matt received his BDs in Industrial Design at OCAD University in Toronto, Canada. He spent 5 years as a technician/trainer with Apple where his interest in user-focused, digital design was sparked. Matt has since worked with companies across the United States and Canada including T-Mobile, Kaiser Permanente and Western Union.

Originally from Ottawa, Matt still finds himself at the (only) hockey rink most weeks. When he's not stopping pucks he loves making music, finding the next great view or watching Netflix until it asks if he's actually still watching.

Matt St Pierre, Ph.D.

Research Director

Matt St Pierre, Ph.D.

Research Director

Matt St Pierre is a research director at Blink’s San Diego studio. He aims to ensure that research meets a high standard and provides the client with critical insights that support product development efforts. He has always been driven to gain a deeper understanding of how the mind and by extension people interact with technologies new and old. He enjoys immersing himself in complex problems to better understand the human experience within the space.

Matt holds a Ph.D. in human factors psychology from Clemson University, as well as a master's degree in industrial organizational psychology. His educational endeavors were all in pursuit of observing and gaining a better understanding of people and how they perceive and interact with technology and within complex systems and environments.

Matt has been performing some form of behavioral research for more than a decade. Prior to joining Blink, Matt worked in human factors engineering and strategic roles on projects for the Navy, Air Force, Department of Energy, TSA, and other government agencies as well as UX and human factors research roles in healthcare and with General Electric.

When Matt isn’t working, he’s probably looking for or binging on new music. He also plays guitar, enjoys hiking, getting outside, and spending time with his two cats and family.

McKayl Barrows

Content Manager

McKayl Barrows

Content Manager

McKayl is the content manager on Blink's marketing team based out of our Seattle studio.

McKayl uses her words to bring Blink's brand voice to life and to tell the stories of the passionate employees and the meaningful projects at Blink. She enjoys writing, tracking content performance analytics, and learning about new industries and topics. McKayl's passion for content creation and editorial calendars can be tracked back to her time at the University of Minnesota where she studied journalism and strategic communication. After graduation in 2017, she started her own social media management company and continues to help brands build a strong presence across social platforms.

Outside of work, you can find McKayl brushing up on her guitar skills, studying personal finance, trying new recipes, downhill skiing, and going on long hikes with her partner, Jake, and sweet dog, Onna.

Megan Doll

UX Researcher

Megan Doll

UX Researcher

Megan Doll is a UX researcher. Her lifelong fascination with how humans make meaning and assign value drew her to UX.

Megan studied French and Italian literature at the University of Minnesota and received her MA in cultural reporting and criticism from New York University. She has worked as a freelance writer, editor, teacher, and yoga studio owner.

An urban enthusiast, Megan is a living brochure for Minneapolis, New York, and Seattle. She feels most like herself when she is reading a book, standing on her hands, and/or drinking coffee.

Megan Greco

Visual Designer

Megan Greco

Visual Designer

Megan Ruhlach is a visual designer at Blink with a background in architecture and graphic design. She loves to use her knowledge of creating physical experiences to inform her approach for digital ones.

Prior to joining Blink, Megan worked as a designer for a few small startups in Seattle whose industries ranged from architecture to tech. Her work includes visual and UX design, prototyping, branding, interior design, renderings, and photography. She graduated from the University of Wisconsin-Stout with a degree in interior design.

In her spare time she enjoys playing volleyball, rock climbing, volunteering with Big Brothers Big Sisters, baking as if she is she is a contestant on the Great British Baking show, and entertaining her hound dog, Lucy.

Melissa Shimada

UX Designer

Melissa Shimada

UX Designer

Melissa Shimada is a UX designer at Blink San Diego who is passionate about applying design, technology, and psychology to delight users with intuitive products and experiences. She has extensive experience solving complex problems to fulfill measurable objectives for a wide variety of businesses.

Before joining Blink, Melissa was a product design consultant, a UX lead at a startup, and created award-winning designs at digital and advertising agencies. She also received a B.S. in cognitive science – human computer interaction from UC San Diego, where she taught user-centered design and her research contributions in virtual reality, museum technology, psychology, and cognitive neuroscience were featured at various conferences.

Outside of work Melissa enjoys weightlifting, hiking, spending time in nature, traveling, eating delicious food, making music, and gaming.

Michael Harding

Head of Hardware Research

Michael Harding

Head of Hardware Research

Michael Harding is a research director at Blink. He enjoys working with clients to uncover insights into their product’s end to end experiences with a particular focus on hardware UX.

Michael has 13 years of experience in user experience research from Microsoft; including five years as a device lead with the Surface device team. During his time at Microsoft, he got to know Blink through partnerships Blink had with various Microsoft teams. In the end, he was convinced to change his desk view for the opportunity to work with Blink’s amazing clients from around the world.

Michael is originally from New England (Maine and Mass), where he spent his former life racing sailboats and playing on the coast, but has called Seattle home for 27 years now. He lives in Seattle with his wife and two very active (and demanding) college-aged children. Michael is always open to chatting about skiing, hiking, and cycling in the Northwest, and travel. Michael also likes to play and listen to music.

Michael Havran

Administrative Assistant, Insight Space

Michael Havran

Administrative Assistant, Insight Space

Michael Havran is the administrative assistant for Insight Space.

Michael graduated with a B.A. in communications from The University of Texas at San Antonio. He moved from San Antonio to San Diego straight out of college after falling in love with San Diego’s beauty and culture. Prior to Blink, he was an orthotic technician and worked in technology sales.

He loves gaming, movies, and falling asleep to audiobooks. Much of his free time is dedicated to exploring Southern California looking for a new adventure with his husband and two dogs.

Mike Weinstein

Principal Designer

Mike Weinstein

Principal Designer

Mike Weinstein is a principal designer at the Blink Boston studio. He joined Blink with the Tectonic team, where he worked to create design systems for brands and digital experiences.

Before working at Blink, Mike spent time as a lead designer at several startups, an interactive designer for an advertising agency, and a freelancer. His work includes UX and visual design, front-end web development, prototyping, logo design, and illustration. He graduated from Northeastern University in Boston, MA with a degree in graphic design.

Outside of work Mike enjoys traveling, playing basketball, binge-watching Netflix series, and challenging himself with self-initiated design projects.

Neiha Arora

Director of Recruiting

Neiha Arora

Director of Recruiting

Neiha is the recruiting director at Blink. She spends her day utilizing her design thinking process and design background to help connect candidates with the best opportunities at Blink. All in the hopes that together they create some of the most innovative work!

Neiha received her Bachelor of Fine Arts from Savannah College of Art and Design, and is in the process of completing a Diversity & Inclusion certificate from E-Cornell. She is definitely a global nomad, travelled all across Africa, and some parts of India, and Nairobi, Kenya is home.

She brings 20+ years of experience in guiding and mentoring candidates from various backgrounds. She's placed designers across startups, agencies and corporations. She understands how hard it can be to land your first job, find mentors or receive feedback to re-interview as professionals.

“As a candidate, I know how hard it can be to land your first job, or transition from one space to another, I have been there. We depend on feedback, and when we don't receive that it can be discouraging, and this is where I jump in. As a woman of color, I drive my energy from diverse and inclusive communities, I call them my tribes and keeping my tribes at the core of my research and recruiting process is extremely valuable to me. We all have a responsibility to empower each other in the workplace, and within our communities- to listen, and to be a voice.”

Neiha also sits on the board of several non-profit organizations. She is a regular presenter at community events/conferences and volunteers her time across Chicktech, Future for Us, Upwardly Global as well as TEDx. She's also a certified scuba diver, coffee snob, loves the outdoors, and experiments with new cooking recipes every now and then.

As recruiters we have responsibilities, we are gatekeepers to an organization’s culture, we are advocates for our candidates, and consultants to our hiring teams. And that means—providing feedback, being transparent through out the recruiting process.

Nickelle Sletteland

General Manager, California

Nickelle Sletteland

General Manager, California

Nickelle Sletteland is the general manager of Blink's California studios. She is responsible for growing and supporting our California business.

An innovative business and product leader, Nickelle leverages vision and leadership, market and technology expertise, and sales and marketing knowledge to successfully deliver organizational frameworks, new strategic growth solutions and business goals.

Nickelle lives in San Diego, where she likes to walk her dog, spend time with her family, and try new hikes.

Nicole Jarvis

Project Manager

Nicole Jarvis

Project Manager

Nicole Jarvis is a project manager at Blink. She develops specialized recruiting expertise within Blink to more effectively recruit users for research studies. Nicole is also responsible for the coordination of external recruiting partners.

Nicole graduated with a B.A. in public relations from Central Washington University. After graduating she moved to sunny San Diego, where she gained her skills and knowledge at a market research recruiting facility, Plaza Research.

In her spare time, she can be found cheering on her favorite sports teams, rocking out at a concert, or sipping on a vanilla latte at the local coffee shop.

Nik Chandwani

Research Panel Coordinator, Insight Space

Nik Chandwani

Research Panel Coordinator, Insight Space

Nik Chandwani is a project coordinator who loves working to connect with professionals and build professional relationships when they can.

Before Insight Space, Nik worked within the audio community with foley and radio, as well as an outreach coordinator with Advantage Solutions, and tournament organization for That's Not Safe. Nik's efforts developed a strong business liaison position for radio and esports events. Other projects with consumer-facing tools helped them discover a passion for the user, and so they followed that passion into the field of UX.

In their spare time, Nik likes to run esports events, do photography, and compete in Magic: The Gathering.

Paige Doolin

Visual Designer

Paige Doolin

Visual Designer

Paige Doolin is a visual designer at Blink’s San Francisco studio with a passion for crafting thoughtful products, brand identities, and digital experiences.

Originally from Detroit, Paige studied human centered design at Northern Michigan University. After trading the Midwest for the West Coast, she spent several years designing skateboards and soft goods in Santa Cruz, California. Since then, she has worked with a diverse collection of companies in the Bay Area with experiences ranging from CAD modeling and furniture design, to developing web interfaces and brand identities.

Most weekends you’ll find Paige descending mountains at questionable speeds via mountain bike or skis. On calmer days, she’s in the kitchen turning out loaves of fresh bread.

Peter Stern

Head of Design & Partner

Peter Stern

Head of Design & Partner

Peter Stern is head of design at Blink. He has spent the past 17 years designing experiences across a variety of industries from software and platform development to entertainment. His previous clients include Microsoft, Amazon, Intel, MTV, Jimmy Buffett, and Steven Spielberg. As a design director at Microsoft, he gained a deep appreciation for a customer-centric approach to designing experiences for a diverse, global audience. His specialties include UX strategy, design management, end-to-end user experience, and product innovation.

Peter is a former faculty member of the Advanced Technology Department for The American Film Institute (AFI) in Hollywood, CA and was one of the first digital video instructors at Art Center in Pasadena, CA.

When he's not at work Peter likes welding, boat building, carpentry, and spending time with his wife and three girls... preferably on the water. He makes a mean margarita and his favorite color is #f7941d.

Rachel Jarvis

Account Manager

Rachel Jarvis

Account Manager

Rachel Jarvis is an account manager at Blink. She supports new business opportunities while creating long term client relationships by partnering with internal teams to set up successful and meaningful research studies and design support.

Prior to Blink, Rachel supported great brands like Amazon, Adidas, and eBay (to name a few) in adding talented, creative, and technical candidates; Helping people land the dream job and hiring managers solve a problem with the perfect teammates. She loves taking care of her clients with the focus of great service and execution all while making sure the team stays smiling.

Outside of Blink, Rachel grew up playing soccer, learning how to be an integral part of the team. She now sticks to individual sports like cycling and kayaking. Rachel can be found cheering on the local Seattle teams and her Portland Timbers, enjoying live music, comedy and improv. She is especially happy being around family and friends.

Randy Lieber

Chief Financial Officer & Partner

Randy Lieber

Chief Financial Officer & Partner

As CFO and Partner of the company, Randy oversees Blink’s finances and administration. He is in charge of the overall health and viability of the company, ensuring long term sustainability and profitability.

Randy has more than 30 years of accounting and finance experience, including 14 years at PriceWaterhouseCoopers and later serving as the Chief Financial Officer of several public and private companies, including CellCyte Genetics Corporation and Ascentium Corporation. At Ascentium, Randy was a key member of its management team from its inception in 2001 through its dramatic growth period ending in 2008. Randy left Ascentium in 2008 to start an accounting consulting firm working with start-up technology companies.

Randy has a BS degree in accounting from Central Washington University and became a CPA in 1987. He is the treasurer of FEAT of Washington and is on the Board of Directors of the Greater Seattle Youth Bowling Association. He spends his free time coaching youth bowling and driving his daughters to local youth bowling tournaments.

Rawan Masarweh

Operations Manager

Rawan Masarweh

Operations Manager

Rob Torres

Interaction Designer

Rob Torres

Interaction Designer

Rob Torres is a UX designer and has spent over twenty years designing award-winning user interfaces. He has worked with a broad range of businesses and has extensive experience developing design strategies that balance user needs with business objectives.

Before joining Blink, Rob spent the first decade of his career improving and evolving the user experience for online newspapers as lead designer for the Tribune Company and later as creative director for Knight-Ridder. After transitioning out of publishing, he held key design positions at startups and established companies in Silicon Valley. He recently moved back to Texas and is one of the founding members of Blink's Austin office.

In addition to a thirty-year love affair with skateboarding (ramps, parks, backyard pools), Rob spends his free time pursuing his passion for drawing, painting, and printmaking, as well as catching as much live music as he can in Austin.

Rodrigo Stockebrand

Head of Data Analytics

Rodrigo Stockebrand

Head of Data Analytics

Rodrigo Stockebrand is a recognized leader and expert in the search engine optimization (SEO) industry with more than 15+ years of experience leading some of the largest and most important SEO projects at Univision, Amazon Music, SapientRazorfish (Publicis), and several other award-winning digital agencies.

His work spans across many of the world’s most recognized brands and websites, including previously leading the Global SEO teams at Amazon Music and Univision, as well as leading SEO projects for companies like Bain & Company, Beats by Dre, American Express, Starbucks, Nike, Hugo Boss, Travelocity, Pottery Barn, KPMG, Carnival Cruises, and many others.

He is a frequent writer and speaker at SEO industry events and teaches SEO specialization courses across universities in South Florida, Lima, Santiago, Madrid, Toronto, and London.

Rose Schneider, Ph.D.

UX Researcher

Rose Schneider, Ph.D.

UX Researcher

Rose Schneider is a UX researcher who loves figuring out creative solutions to tricky problems. She thrives in the intersection of stories and data, combining qualitative and quantitative methodologies to empathize with and understand users.

Before joining Blink, Rose spent a decade conducting research on human cognition and learning. She received a Ph.D. in Experimental Psychology from UC San Diego where she led domestic and international research projects on early language and mathematical development. Through her academic research Rose became increasingly interested in the power of digital environments and experiences to shape outcomes for children and adults. This prompted her to pursue a career in UX, where she leverages research to create accessible, inclusive, and engaging experiences that improve users' lives.

Outside of Blink, Rose can likely be found teaching yoga, playing disc golf, hiking with her husband and pup, or hunting for her next big thrift store come up.

Rukiya Reed

Resourcing Coordinator

Rukiya Reed

Resourcing Coordinator

Rukiya is the resourcing coordinator at Blink. She brings with her a bachelors in psychology and studies in Christian theology and counseling, as well as 20+ years of administrative and customer service experience. She’s passionate about Blink’s culture and takes every opportunity to contribute; including heavy involvement with the company’s diversity, equity, and inclusion work.

Prior to Blink, Rukiya’s journey included life as a cell service rep at AT&T, an administrative assistant with the American Cancer Society, and an IT business analyst at Florida Blue before her love for people drew her to resourcing.

Outside of work, Rukiya loves to volunteer - especially where children and learning are involved - and has volunteered as a ReadingPal with United Way and as a Sunday school teacher at the Church of Jacksonville. She also loves the arts and is sure to be found at an Alvin Ailey dance performance, a concert at one of Seattle’s many intimate venues, or at a paint and sip night.

Sandra Barnat

Principal Researcher

Sandra Barnat

Principal Researcher

Sandra is a UX researcher who is fascinated by people and their stories. She is deeply invested in helping companies improve people’s work and personal lives through evidence-driven design.

Before joining Blink, Sandra spent over a decade working with start-ups and multinational technology companies; her focus was building useful and powerful enterprise tools and engaging consumer experiences in the digital music and live event ticketing space.

Outside of work, you might find Sandra working in her garden, at a live show, or searching for dog friendly brunch spots with her husband and kids.

Sarah Miller

Project Manager

Sarah Miller

Project Manager

As a project manager, Sarah Miller, is in charge of supporting project teams by removing roadblocks, monitoring and updating schedules, and tracking budgets. She owns the project's start and close processes and supports the research and recruiting teams. Sarah’s clients include Amazon, Capital One, Microsoft, and Starbucks

Sarah joined Blink with a background in administrative support, event planning, and lean workplace organization. She graduated with a B.A. in public relations from Illinois State University before moving to Seattle in 2007. Prior to joining Blink, she worked for six years at Safeco Insurance as both an executive assistant to two vice presidents and as a business analyst.

In her free time, Sarah likes to work on side projects with Pike Place Fish; a company she owns with her husband. She also enjoys going on adventures with her hound dog, cooking and taking vacations to exotic, far-off destinations such as Thailand or Decatur, Illinois.

Sarah Russell

Studio Host

Sarah Russell

Studio Host

Sarah Russell is the studio host in the Seattle office at Blink. She is committed to creating a supportive and uplifting environment for all guests who come into our studio office. She takes pride in upholding the studio culture with confidence, enthusiasm, and coffee.

Prior to Blink, Sarah was and still is a performing artist. She has performed professionally as an actor for the past 10 years. She’s worked with many Seattle theaters including The 5th Avenue Theatre, Seattle Rep, and ACT.

When she’s not at Blink, Sarah likes to spend time with friends and family, dine out, and binge watch a good tv show.

Scott Lambridis

Vice President of Design & Partner

Scott Lambridis

Vice President of Design & Partner

Scott Lambridis is head of design at Blink. He helps ensure a high standard of excellence in all UX work in the SF studio, manages and mentors a small team of designers, and guides design strategy on key accounts. He also helps support and grow the studio's UX practice, defining the processes, tools, and best-practices to maintain a strong design culture.

Prior to Blink, Scott built a UX team and practice at Eveo, where he helped design and deliver dozens of mobile and desktop applications for doctors, patients, and healthcare reps. Scott grew up in New York and earned a degree in neurobiology from the University of Virginia, and has extensive experience applying design thinking to healthcare, including work with Kaiser Permanente, Humana, Genentech, and many more. He loves complex problems, and has worked in a wide range of creative industries, providing leadership on projects through cooperation, communication, organization, judgment and imagination. This has consistently resulted in award-winning solutions, and long-term relationships.

Outside of Blink, Scott is also an award-winning novelist and short-story writer, with an MFA from San Francisco State University, and has published stories in Amazon's Day One, the Chicago Review, and other journals. He also owns a farm with his wife and daughter in the Tahoe foothills with 400 olive trees, and would be delighted to share some fresh-pressed extra virgin olive oil with anyone who wants!

Serena Down

Researcher Director

Serena Down

Researcher Director

Serena Down is a UX researcher at Blink who loves finding themes that make up the narrative of our experience, whether it is in user research and design or in her past life in documentary film and e-learning.

Serena’s educational background is in anthropology and she holds a master's degree from Stanford University in documentary film. Her first job in UX was over twenty years ago when she was hired to do user interviews for a Seattle start up.

When not at work, Serena enjoys biking, gardening, sketching and swimming.

Shannon Chin

Director of Project Management & Partner

Shannon Chin

Director of Project Management & Partner

Shannon Chin is a project manager at Blink SF. She joined Blink via the aquisition of Redshift in 2018.

Shannon was born and raised in San Francisco, CA and attended Boston University for her BS in business. Prior to working at Redshift, Shannon has worked on digital marketing and advertising campaigns and projects for clients including Google, Nike, Visa and Levi's.

In her freetime, she loves going to shows around the bay area, eating Japanese food, and boxing.

Siri Mehus, Ph.D.

Head of Research & Partner

Siri Mehus, Ph.D.

Head of Research & Partner

As a research director at Blink, Siri Mehus works with clients to understand their objectives and generate research insights that allow them to move forward with clarity and confidence.

Siri has been conducting research on human behavior in one form or another for more than two decades. She is deeply fascinated with the details of how human beings interact with and make sense of the world around them. Her drive to translate those details into insights with real impacts led her to transition from academic research to UX. At Blink, she has conducted and led foundational and evaluative research projects for clients such as NASA, Amazon, Microsoft, and Sonos. She has a particular interest in conversational and multimodal interfaces and a passion for making them more intuitive by following principles of natural human interaction.

Outside of work, Siri enjoys dancing, being in the sun, growing aromatic and/or edible plants, watching her dogs play, and spending time with her little family.

Sofia Cababa Wood

UX/Visual Designer

Sofia Cababa Wood

UX/Visual Designer

Sofia Cababa Wood is a UX designer at Blink. She crafts meaningful digital experiences that solve complex problems. She loves creating impact through digital design, and the collaborative process of research, visual design, and prototyping that comes with it.

Prior to Blink, she worked on digital experiences in global health, leading the creation of interactive data visualizations and web experiences for institutions like the Institute for Health Metrics and Evaluation (IHME) and the Bill & Melinda Gates Foundation. She’s worked in research at both Philips Healthcare and Hopelab, using design strategy to ideate solutions in healthcare. Sofia earned her bachelor’s degree in visual communication design from the University of Washington.

Outside of Blink you’ll probably find Sofia thrifting for materials to sew into Issey Miyake-inspired clothing, biking (and sweating) up a hill in Seattle, or drinking copious amounts of tea (Earl Grey with a dash of milk).

Stephen Pearson

Principal Mixed Methods Researcher

Stephen Pearson

Principal Mixed Methods Researcher

Stephen Pearson is a principal mixed methods researcher based out of Blink’s Seattle office. He always seeks to take a collaborative and consultative approach with projects and is persistently curious to learn new things. With more than 20 years of research experience at both client side as well as research consultancy/vendor firms, Stephen is excited to combine his background in quantitative research with his newer experience in qualitative and UX research to help uncover insights that inform and drive business impact.

Prior to Blink, Stephen worked on a contract basis with several different research firms including Blink and also held longer term contract engagements with YouGov and LinkedIn. Stephen’s research experience prior to contracting included market research roles at Ipsos and Comscore, working with companies such as Amazon, Apple, Google, Microsoft, T-Mobile and other clients in the digital media and technology space. A native of the Seattle area but having lived in a variety of other places including the San Francisco Bay Area, Washington DC and London, Stephen holds a BA in economics from the University of Washington and an MA in international affairs from American University. In earlier years prior to his career in research, Stephen served as an officer in the Atlantic Fleet of the US Navy.

Outside of Blink, Stephen enjoys diverse outdoor activities such as gardening, hiking, running, sailing, and skiing, in addition to getting together with friends and family, and exploring new restaurants and travel destinations with his wife.

Stewart Maclennan

Principal, Digital Media

Stewart Maclennan

Principal, Digital Media

Stewart helps bring design strategy to life through the medium of video. He comes to Blink with 15 years of experience as a strategist and filmmaker, working with clients including Google, Symantec, Western Union, Kaiser Permanente, and T-Mobile. Before joining Blink, he was a founding member of Redshift Digital in San Francisco.

Stewart graduated from Stanford University before attending the USC School of Cinema-Television.

In his spare time, Stewart loves to play tennis and explore in VR. He lives in Los Angeles with his wife and 2-year-old daughter, Iona.

Summer Williams

Visual Communications Designer

Summer Williams

Visual Communications Designer

Summer Williams is a visual communications designer at Blink. She helps to bring the Blink brand to life through visual storytelling.

Prior to Blink, Summer has worked as a designer for growing brands in CPG, tech, and startups. She’s experienced in creating visual content across digital and print channels, maintaining and evolving brand systems, and building processes for design teams within organizations. She earned her degree at San Diego State University where she studied both graphic design and entrepreneurship - a perfect intersection of design thinking principles.

Outside of Blink, Summer enjoys attending creative events in San Diego, reading, yoga, camping, walking, roadtrippin’, watching films, writing poems, and buying (more) plants.

Sylvain Durst

UX Researcher

Sylvain Durst

UX Researcher

Sylvain is a UX researcher in San Francisco. He loves meeting research participants to learn more about a specific problem, topic or industry, and how to positively impact these.

Before Blink, Sylvain spent many years in several different roles at Logitech, climbing the quality engineering ladder before managing wide-scale beta tests for consumer electronics and IoT devices. This was where he discovered his consumer-advocate side, and embarked onto the captivating path of UX research. In an even more distant life, he was a chef in several different restaurants in Switzerland, where he was born.

Outside work, you'll find him researching the next place he'd like to visit, binge consuming TV shows or his latest favorite musician, petting random dogs, perfecting his tiramisu recipe, and exploring San Francisco's nightlife.

Tasha Doerschel

Project Manager, Insight Space

Tasha Doerschel

Project Manager, Insight Space

Tasha Doerschel is a project manager for Insight Space, the qualitative research recruiting division of Blink. She ensures that Insight Space projects go smoothly for clients, researchers, and participants.

Tasha graduated from the University of Washington with a degree in sociology and worked for Seattle Parks and Recreation for twenty years before relocating to Austin. She went back to school and earned a degree in hospitality and tourism, which she uses today as a freelance travel agent.

Outside of Blink, Tasha is an avid hiker and beer enthusiast. She is involved with the Victory Brew Hiking Club and is developing a non-profit organization that takes youth on therapeutic hikes. Tasha is also involved in the music community, volunteering with the Melodic Caring Project. A dedicated Seattle Seahawks season ticket holder, outside of work, Tasha can be found at games or enjoying the outdoors.

Teresa Liu Park

UX Researcher

Teresa Liu Park

UX Researcher

Teresa Liu Park is a UX researcher who loves working collaboratively with clients to ask the right questions. She enjoys having a holistic approach to research and considering how the research fits into the bigger picture.

In her past life, Teresa studied engineering and worked in data analysis in the healthcare industry. Some of her work involved building business cases for corporate initiatives, giving her an appreciation for the intersection of business and analytics. Other projects with consumer-facing tools helped her discover a passion for the user, and so she followed that passion into the field of UX.

In her spare time, Teresa can often be found traveling to see family and friends, looking for delicious cheap eats, and trying to become more of a Seattleite by exploring the outdoors.

Tom Satwicz, Ph.D.

Vice President of Research & Partner

Tom Satwicz, Ph.D.

Vice President of Research & Partner

Tom Satwicz is head of research at Blink's Seattle studio. He's responsible for ensuring our research projects meet a high standard of excellence. Through mentorship and project direction he helps client teams gain empathy for their customers, users, and anyone that may encounter their product or service. He's particularly interested in creating technologies that will provide a meaningful impact on people's lives. Tom has worked with a range of organizations from established tech companies like Facebook, Microsoft, and Amazon to non-profits like Committee for Children.

Tom is a graduate of the Ph.D. program in learning sciences at the University of Washington and was previously a faculty member at the University of Georgia’s College of Education. There he conducted ethnographic studies of how young people learn to use digital media and how technology is integrated into educational settings.

Outside of Blink, Tom enjoys spending time with his family, hiking, and hanging out in West Seattle.

Tommy Cahill

IT Generalist

Tommy Cahill

IT Generalist

Tommy is a research technician at Blink. He is responsible for managing the A/V needs of the lab spaces. His goal is to produce high-quality video content while providing exemplary IT support.

Prior to joining Blink, Tommy worked as an audio and lighting engineer for concerts, commencements, festivals, and corporate events.

Outside of Blink, Tommy enjoys hiking, playing soccer, jamming with friends on the guitar, and going on long walks with his dog Winston.

Tristan Plank

Principal UX Designer & Partner

Tristan Plank

Principal UX Designer & Partner

Tristan Plank is an interaction designer at Blink. He enjoys diving deep into complex design challenges and understanding the human behavior and psychology that underpins the technology we use everyday. He loves the opportunity to tackle thorny problems from the deep structural elements of information architecture to the detailed execution of prototypes and design specs. His favorite projects are the ones that he can see through from strategy and research to final design documentation - all while making friends of clients along the way.

Tristan holds a master’s degree in human centered design and engineering from the University of Washington and a bachelor’s degree in psychology from the University of Colorado. In his time at Blink, Tristan has worked on digital products and enterprise systems for Starbucks, Microsoft, Amazon, NASA, Intel, and more. Prior to joining Blink, Tristan worked for a human factors and design consulting company on a variety of government, military, and commercial projects which included clients such as DARPA, the United States Army, Office of the Secretary of Defense, Cisco, Alion Science & Technology, and local small businesses.

Outside of Blink, Tristan enjoys hiking, building new Lego creations with his son, sampling new coffee, IPAs, and whiskeys, staying up late, and crying about the Denver Broncos.

Tulsi Desai

UX Researcher

Tulsi Desai

UX Researcher

Tulsi Desai is a UX researcher at Blink who loves applying her systems-thinking perspective from mechanical engineering and manufacturing to understand how people use products and services.

After graduating from Duke University with a B.S. in mechanical engineering, she spent five years as a manufacturing engineer leading product quality and systems design improvements in the energy sector. Driven by the belief that human-centered design should be applied across all stakeholders - including those responsible for assembling products - she went back to school, earning her M.S. in design Impact from Stanford University. There, she spent a year researching end-of-career transitions, designing a service that proposes an alternative to retirement.

Outside of Blink, you can find her choreographing a Bollywood dance, designing games, or purchasing a new kitchen appliance to optimize how to cook the perfect meal.

Tyler Caro

UX Resercher

Tyler Caro

UX Resercher

Tyler Caro is a UX researcher in Blink’s Seattle office who specializes in mixed methods research.

Prior to Blink, Tyler led collaborative innovation efforts focusing on new digital product development in the financial services industry, and drove content and marketing strategy for agriculture based nonprofits as a consultant. Tyler holds degrees in both physics and applied mathematics, and in a past life, worked in a university funded theoretical condensed matter physics lab developing simulations.

Outside of Blink Tyler can be found running with his dog, acting as a senior contributor with the University of Texas San Antonio’s AI Lab, and desperately searching for PNW’s best chimichanga.

Victor Intermaggio

Research Director

Victor Intermaggio

Research Director

Victor Intermaggio is a research director who is a scientist at heart and in practice. He aims to bring curiosity, empathy, playfulness, and thoughtfulness to everything he does.

Victor's greatest strengths as a scientist and leader are his adaptability and his empathy. Throughout his career, he has grown his toolkit so he can seamlessly mentor and collaborate with a broad range of partners. He specializes in methods ranging from in-depth interviews to deep learning, and communicating with non-technical business partners from the c-suite to individual contributors.

Prior to joining Blink, Victor embraced his playfulness as a senior researcher at Riot Games, and stretched his curiosity with personal projects in the theory and implementation of neural network modeling. Victor holds a Master's Degree in Computational Cognitive Modeling and has an active Wilderness First Responder certification — He is always learning!

You'll often find Victor on the field — whether that's playing soccer, softball, volleyball, or backpacking in remote wilderness. Victor's two favorite books are "The Pleasure of Finding Things Out" by Richard Feynman, and "Parable of the Sower" by Octavia E. Butler.