Build unified and engaging experiences that inspire user confidence and commitment.
Shaping the Future with Artificial Intelligence
View the work
Create tailored AI experiences that earn trust
Gain real-time insights into user expectations and behavior
Get the intel you need to build the right features and drive adoption.
Accelerate speed-to-market for your AI experiences
Validate concepts with immediate feedback on what works, what needs changes, and what to ship next.
Replace outdated processes with modern systems built for growth
Convert legacy workflows and unify disconnected data to create a future-ready platform.
Increasing new member sign-ups with AI-powered upsells
How we helped Gesa Credit Union leverage AI to design a simple, easy-to-navigate banking platform that turns up-selling and cross-selling into moments of real value and delight.
Our AI acceleration capabilities
AI Strategy & Roadmapping
Craft a product plan grounded in strategic market positioning, user needs, technical feasibility. and business value.
Workforce Productivity
Build readiness for AI initiatives across your teams to ensure adoption and success.
AI Semantic Layer Design
Build in AI capabilities that improve customer experiences and bridge the gap between complex data and your end user.
AR/VR Experience Design
Blend the digital and physical worlds to create intuitive, emotionally resonant, and context-aware experiences.
The Future of Search
Evolve your product strategy and ecosystem to lead the next frontier of AI-native search and discoverability.
Data Modernization
Upgrade outdated legacy systems to eliminate siloes, ensuring your data and content are machine-readable to deliver the full value of the experience.
The AI Paradox: Why the Rush to Market Erodes User Trust, and How UX Research Can Help us Win it Back
4 Practical Ways To Improve Lives With AI (Beyond the Chatbot)
How to Build a Scalable Design System for an AI-Driven Future
Five Tips for Designing Better Conversational Interfaces
Related insights from Blink
Your AI questions answered
How do we make sure we’re using AI ethically?
With new technology comes new responsibilities. We’ll help you prioritize privacy and transparency when developing your AI strategy to ensure users know how and why you're using AI in your products. We’ll also establish continuous monitoring to ensure the technology functions as intended.
How can we measure the success of AI-powered products and features?
Our CX management capabilities (i.e., usability studies, concept testing, and benchmarking) will help you assess the performance of AI-driven features and make iterative improvements.
How do you ensure AI solutions are user-centered and not just technology-driven?
Our motto is: Start with the people, not the technology. We’ll talk to your users to identify product problems and opportunities, then determine which to solve with AI and other emerging technologies.
