UX, CX, product, and engineering leaders convened in New York City for an evening of insight, conversation, and connection.
The UX Leadership Exchange drew an inspiring panel of industry leaders, who shared real-world perspectives on elevating product and customer experiences, AI, leading teams through change, and adapting workflows in a rapidly evolving landscape.
Panelists:
- Tim Camuti, Director of Design and Research – Advisor Platforms, Wells Fargo Advisors
- Geoff Harrison, Chief Experience Officer, Blink UX
- Elizabeth Heywood, VP, UX Research - JPMorgan Chase
- Niketa Jhaveri, Senior Manager, User Experience – Search & Conversation Shopping, Amazon
- Vipul Lalka, Vice President, Head of Digital Servicing, Canadian Personal Banking, TD
- Moderator: Byron Baker, Vice President of Solutions, Blink UX
Topics include:
- Leadership and managing teams through change
- UX design and research trends shaping 2026
- Augmenting customer experiences with AI
- AI adoption and workflow transformation in highly regulated industries
The event kicked off with a short thought-starter presentation on UX and AI, followed by a panel discussion, audience Q&A, and a networking happy hour complete with appetizers, drinks, and lively conversation.
Stay tuned for the dates of our next UX Leadership Exchange!
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UX Leadership Exchange (NYC)
15 West 39th Street, 10th Floor, New York, NY 10018
