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Understanding User Expectations

Blink Staff

Amit Saxena

Understanding user expectations has enabled us to make detailed recommendations and help clients deliver great user experiences. From our research, here are two examples showing how expectations influence the user experience.

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A Recipe for Effective User Interviews

Blink Staff

The ingredients are simple: two people, a quiet place to sit and talk, and a video camera to record the session. Still, getting the most out of an interview requires careful planning and a thoughtful technique. Here I share some insights that guide my own approach to interviewing.

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WPO Names Blink Fastest Growing Woman-Led Company

Karen Clark Cole

Recently, Karen Clark Cole and Blink UX were named to the Women Presidents’ Organization’s 7th Annual 50 Fastest Growing Women-Owned/Led Companies award list. I sat down with Karen to learn more about her involvement with WPO and what it meant to her to win this award.

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Blink Accessibility Director Appointed King County Metro’s APAC

UX research and design firm Blink UX is pleased to announce that Accessibility Director Joe Welinske has been appointed to King County Metro’s Access Paratransit Advisory Committee (APAC).

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Ask Your Clients What They Need, Every Day

Karen Clark Cole

It’s my goal to build a company that people love. Employees love working for us and clients love working with us. It all boils down to building relationships — myself building meaningful relationships with each employee, and everyone in our company building those same kinds of relationships with each other and our clients.

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Investigating ASMR in “the Wilds”

Darshana Tuladhar

What if I told you that there are people who are able to feel a sensation without any sort of tactile input?

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Why Your UX Team Needs a Project Manager

Serena Down

Project management allows UX researchers, designers, and strategists to focus on the right problem at the right time, without losing sight of the bigger picture.

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Beyond Scope & Severity: A Better Way to Prioritize Usability Issues

Tom Satwicz, Ph.D.

A list of usability findings can be difficult to parse: they are long, highlight negative aspects of your design, and no matter how diligently your team works, they never seem to disappear completely. Despite these facts, there is hope.

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Grappling with Platform Strategy

Heidi Adkisson

Why would Apple seemingly limit what could be developed for the browser? In theory, to push developers towards developing native iOS apps. Thus, yet another shot was fired in the web app vs. native app discussion.

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Six Evidence-Driven Best Practices for Game Websites

Brian Essex, Ph.D.

As a user researcher here at Blink UX, I’ve spent some time assessing and testing websites for the game industry. Game websites have a variety of audiences with unique goals, but the most notable ones are these:

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Developing Hardware With Natural User Interfaces

Jake Fleisher

Here are five things we think about, discuss, and practice when we're working in the domain of hardware and natural user interfaces (NUI).

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Top Five UX Opportunities in Digital Health

Geoff Harrison

Here are five key UX opportunity areas healthcare systems are looking at for improving the patient/provider experience.

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