Introducing Our Pro Bono Project Program

Laura Blanchard

In 2020, we launched our pro bono project program, an eight-week program where our teams collaborate with selected clients to reimagine, design, or develop user-centered products.

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Real-World User-Centered Design

Heidi Adkisson

A couple of months ago, I was part of a panel discussion on “Real-World User-Centered Design.” The topic was the outgrowth of questions from a more introductory forum on user-centered design (UCD) principles. After the introductory forum there were still many burning questions—specifically, how do you adopt and adapt UCD principles to real-world organizational constraints?

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Seven Questions to Ask When Selecting a UX Consulting Firm

Roxane Neal

If your project needs the skills and expertise of a user experience (UX) consulting firm, you may not know where to start.

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UX Design Is a Philosophy

Karen Clark Cole

At Blink, we think and talk a lot about UX. And while each day more people are joining our conversation, there is still a lot of confusion around what UX actually means. I talk about it as a way of thinking and a business approach: User experience is no longer a job title or a service offering, it’s a way of thinking about your entire business.

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Hiring a User Experience Design Firm

Kelly Franznick

Thinking of working with a user experience (UX) design firm? You may not know where to start.

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Nine Tips for Bringing Mobile UX to the Enterprise

Roxane Neal

If you—a business analyst, solutions architect, IT project manager—have limited UX resources or experience but need to design a mobile experience for your internal applications, we’re here to help with nine handy tips.

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Target These Three Innate Needs to Improve User Engagement

Geoff Harrison

We set design objectives for creating engaging products that will keep a user’s attention, encourage task completion, and be enjoyable to use. However, of those objectives, we find “enjoyable to use” the hardest to design for and measure. This is in large part because humans perceive experiences differently – what one person thinks is clever and clear, someone else may see as complex and opaque.

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