Five Tips for Designing Better Conversational Interfaces

Chris Mueller

From chatbots to intelligent assistants, conversation interfaces are changing the way that people interact with their computers, and designers have a unique opportunity to shape this medium at the ground level. Like all emerging tech, best practices are still being developed, but here at Blink we’ve had the opportunity to design a few of our own and learned a lot along the way.

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Using Conversational Language in Labels and Instructions

Claire Carlson

I’ve seen an increasing amount of conversational language on the web lately. It’s a powerful tool – when users feel talked to instead of talked at it’s easier for them to build a connection with a brand. However, there is a delicate balance and, of course, it depends on the needs of the audience and the goal of the company.

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What I MEANT Was...

Blink’s own Siri Mehus has written an article for UX Magazine on the topic of conversational repair for the March 2015 issue.

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Blink Listed in Gartner Hype Cycle for User Experience, 2020

Blink Listed in Gartner Hype Cycle for User Experience, 2020

Blink was recognized among the vendors in the 2020 report

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Top 6 UX Trends for 2017

Ankitha Bharadwaj

With 2016 coming to a close, we at Blink find ourselves wondering what 2017 holds in store. Here are six UX trends to watch as the next year unfolds.

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Five Design Tools for Voice UX

Damon van Vessem

The number of products with a voice component grows daily – just look at the recent announcements of Google Home, the Amazon Echo Dot, and Samsung’s acquisition of Viv. Yet it’s hard to find examples of design tools and artifacts in the voice UX space.

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Who are The Next Billion Internet Users?

Amy L. Dickson

Right now there are an active 2.8 billion Internet users worldwide. This number comes from Quartz, the digital news organization behind the daylong forum “The Next Billion” held at the Seattle Art Museum on June 2nd. Participants included thought leaders from Medium, Mozilla, Facebook, DARPA, UNICEF, and IDEO, among others. The forum brought together Internet, mobile, and tech leaders to discuss these important questions:

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How Useful are User Interface Patterns?

Heidi Adkisson

This past June, I attended the Usability Professional Association conference—the theme for which was Patterns: Blueprints for Usability. It provided the opportunity to hear a number of different perspectives on user interface patterns—and I presented my own thoughts on the topic as a conference presenter.

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Blink Thought Leadership Featured at ConveyUX

Maria Szmagalski

Join thought leaders from Blink and beyond for two full days of great speakers and engaging networking events.

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A Recipe for Effective User Interviews

Blink Staff

The ingredients are simple: two people, a quiet place to sit and talk, and a video camera to record the session. Still, getting the most out of an interview requires careful planning and a thoughtful technique. Here I share some insights that guide my own approach to interviewing.

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Target These Three Innate Needs to Improve User Engagement

Geoff Harrison

We set design objectives for creating engaging products that will keep a user’s attention, encourage task completion, and be enjoyable to use. However, of those objectives, we find “enjoyable to use” the hardest to design for and measure. This is in large part because humans perceive experiences differently – what one person thinks is clever and clear, someone else may see as complex and opaque.

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Remote Research: Trade-Offs In Moderated & Unmoderated Usability Testing

Siri Mehus, Ph.D.

At Blink we practice evidence-driven design. That means that the design recommendations and decisions we make are grounded in solid data and sound reasoning. But what counts as good evidence? What are the data and reasoning that stand behind a well-motivated design decision?

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