John Dirks
To determine what usability study participants look at and take in while viewing online media, we used to watch their mouse cursors, interactions with links and controls, and body language. We also listened carefully to their think-aloud narratives and comments. These traditional testing techniques, however, could never tell us definitively what users notice and what they don’t. Eye tracking usability studies open up a new frontier.
Kelly Franznick
Have you ever wondered what would happen if you did a usability test of fruit? We did. Blink created this fun look at something near and dear to our hearts – usability testing. We hope you enjoy it!
John Dirks
You’re coming up for air after an intense usability study. Your usability consultant has delivered actionable findings and recommendations to your team that you know would really improve the user experience. Now what?
Siri Mehus, Ph.D.
At Blink we practice evidence-driven design. That means that the design recommendations and decisions we make are grounded in solid data and sound reasoning. But what counts as good evidence? What are the data and reasoning that stand behind a well-motivated design decision?
Mark Gsellman
We take pride in helping our clients design and build exceptional user experiences. So it comes as no surprise that we would want to do the same thing with our usability labs – ensure the user experience for our clients is seamless, innovative, and effective by keeping “technology” out of their way.
Heidi Adkisson
One of the most important parts of planning for any type of user research or usability testing is a clear set of research questions: what do you want to find out as a result of the study? It seems like an obvious step, yet sometimes this is overlooked.
Tom Satwicz, Ph.D.
Usability studies are great for identifying issues that prevent users from getting things done, however our goals for user research often encompass trying to gain insight into what users understand about the overall structure and layout of a system. Recently I used mind mapping in a body of work around mobile navigation and found it was an effective and helpful research tool.
Trista Meehan
One of the important aspects of customer research is talking about the observations with clients afterwards—what worked well, what didn’t, as well as “ah-ha” moments that generate lively discussions and ultimately innovation.
John Dirks
We user researchers often find ourselves in unusual places doing unusual things: in homes watching strangers set up media equipment, in passenger seats noting how drivers use in-car technology, in manufacturing settings observing CAD/CAM fabrication, in hospitals interviewing medical staff, just to name a few.
Roxane Neal
It was a Tuesday at 11:00 am and we just got off a kickoff call with a new client. We stared at each other and knew what had to happen: I needed to be on a plane the next day to cross the country to conduct customer interviews on Thursday.
Kelly Franznick
A common question Interface Designers face is, how does one present a lot of information without making the interface seem too busy or overwhelming?
16 Oct 2014
Kelly Franznick will speak on the topic of User Testing with the Internet of Things.