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John Dirks

9 reasons to conduct hardware UX research right now

John Dirks

Chief Research Officer John Dirks explains why you should conduct hardware UX research early and often.

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Personal Health Metrics and Good UX: Partners in Healthcare

John Dirks

When coupled with a good user experience, personal health apps and data can inspire positive behavioral or lifestyle changes.

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Why UberX is Blowing My UX Mind

John Dirks

Which brings me to UberX. I’ve been using this service a lot lately, both for work and personal transportation, and it’s blowing me away from a UX standpoint.

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Tips for Success in Complex Field Research Projects

John Dirks

We user researchers often find ourselves in unusual places doing unusual things: in homes watching strangers set up media equipment, in passenger seats noting how drivers use in-car technology, in manufacturing settings observing CAD/CAM fabrication, in hospitals interviewing medical staff, just to name a few.

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How to Build Rapport Before & After Conducting In-Home User Research

John Dirks

I was asked recently what steps we take to make participants feel more comfortable with in-home interviews or observations. This article contains some practical tips about ways to build trust and rapport prior to and while interacting with participants in their homes. Why bother? Because raising comfort levels leads to better research observations, which is why we go out to people’s houses, condos, or apartments in the first place!

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Turning Usability Findings into Design Changes

John Dirks

You’re coming up for air after an intense usability study. Your usability consultant has delivered actionable findings and recommendations to your team that you know would really improve the user experience. Now what?

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Eye Tracking Usability Studies

John Dirks

To determine what usability study participants look at and take in while viewing online media, we used to watch their mouse cursors, interactions with links and controls, and body language. We also listened carefully to their think-aloud narratives and comments. These traditional testing techniques, however, could never tell us definitively what users notice and what they don’t. Eye tracking usability studies open up a new frontier.

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PSRF Spring Conference 2015

Blink’s John Dirks will appear on a panel of Usability Research professionals at this year’s PSRF’s Spring Conference, held April 23rd, 2015 at the Museum of Flight in Seattle.

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Personal Healthcare Metrics and Good UX

John Dirks and Tom Satwicz are featured in User Experience Magazine for September 2014.

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Workplace Culture: Gender Equity at Blink

Linda Wagener, Ph.D.

Blink is a bit of a rarity in the tech industry by virtue of its long history of commitment to gender equity.

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Blink UX Named One of the Best Small Companies in America By Forbes

Karen Clark Cole

Being named on Forbes Magazine’s Best Small Companies in America list is truly amazing. It’s a great honor for Blink UX to represent not only Seattle on the list but the entire West Coast!

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Blink Listed in Gartner Hype Cycle for User Experience, 2020

Blink Listed in Gartner Hype Cycle for User Experience, 2020

Blink was recognized among the vendors in the 2020 report

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