What we are thinking about

Find Me on Forbes.com

In the spring of 2016 I had the good fortune of starting a blog on Forbes.com in the Entrepreneur channel. This means I’ve been spending most of my time writing over there. I cover a variety of topics, including UX, entrepreneurship, and trends I see in business. If you are interested in following my column you can… Read more

Go Full-Scale: The Benefits of Recreating Physical Products and Spaces in the Lab

How do you know when to build out a full-scale prototype for testing? We know the most common reasons for this tactic are cost, logistics, and testing conceptual products. Read more

Adventures in Accessibility: What We Learned from Fixing Our Own Website

As advocates of inclusive and accessible design we knew blinkux.com needed some improvements. Here are the six key takeaways from our journey to uncover and remove our website's accessibility barriers. Read more

From Wild West to Mainstream Adoption: How UX Can Help Position IoT Products for Success, Part 2: User Onboarding, Support, and Security

In part two of this series we dive deeper into some of the specifics of what makes a great user experience for IoT products, focusing on the critical areas of onboarding, support, and security. Read more

From Wild West to Mainstream Adoption: How UX Can Help Position IoT Products for Success Part 1: Strategy

In this two-part series we will explore the challenges of UX design for IoT. We will examine ways good UX can help best position your product to ‘cross the chasm’ from the “Wild West” of early adopters and move into mainstream adoption. Read more

Adventures in Note-Taking: Part 1, Setting Up for Success

In this series of blog posts we share our tips and tricks for how to best accomplish note-taking while moderating research sessions. Part one will focus on which method of note-taking is right for different research methods. Read more

UX Opportunities in Digital Health – Improving the Patient/Provider Experience

Healthcare systems have much to gain by improving their digital systems and addressing the growing needs of their patients, providers, and administrators. Here are five key UX opportunity areas healthcare systems are looking at for improving the patient/provider experience including patient acquisition and telehealth. Read more

A UX Journey Through Airline Apps

We walk you through the stages of booking a flight on seven major airline apps and point out how the user experience sizes up against each other. Read more

BlinkThink: VR, Chatbots, and the UX of Emerging Tech

Join us at Blink UX on Thursday, March 30 in the Seattle Waterfront area for BlinkThink. There will be two interesting presentations and an artist’s reception, along with the opportunity to demo the HoloLens by Microsoft. Read more

Bringing Mobile UX to the Enterprise

Internal tech teams in the enterprise are building mobile experiences for LOB apps. See our tips for incorporating UX research & UCD into the app design process. Read more

8 Recommendations for Building a UX Research Program

Six months ago I was asked if I wanted to become fully embedded at a local startup to help it build out its user research program. The task was large and would require all my years as a researcher to accomplish successfully. Luckily, I had experience building out a research program at my previous job… Read more

3 Tips for UX Research in Agile

UX research serves as the vital foundation of any project, adding context and insight to the design process, but it often suffers the most in an Agile framework. It is tricky to insert traditional user-centered design methodologies in general into incremental, development-focused sprints. This is curious as Agile presents as an alternative to traditional waterfall… Read more

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Up & Running: 3 Tips For An Awesome Onboarding UX

Onboarding is a human resources term that we in the UX field have borrowed as a label for the process of getting someone “up and running” with your site, app, or service. The onboarding process is a critical step in setting your users up for success with your product, b... Read More

The Fine Art of Creating Experience Maps

At Blink we create experience maps as an instrument to articulate user engagement with a product. Experience maps are a visual representation of the users’ journey over time, and they provide a handy communication tool for teams to inform product direction. The benefit ... Read More

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