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In-Home User Research: Building Rapport Before & After Stepping Through the Door

In-Home User Research: Building Rapport Before & After Stepping Through the Door

John Dirks

I was asked recently what steps we take to make participants feel more comfortable with in-home interviews or observations. This article contains some practical tips about ways to build trust and rapport prior to and while interacting with participants in their homes. Why bother? Because raising comfort levels leads to better research observations, which is why we go out to people’s houses, condos, or apartments in the first place!

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Characterizing Users and Usage

Characterizing Users and Usage

Heidi Adkisson

At Blink we create behavioral profiles, along with key scenarios, to characterize users and usage.

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Who are The Next Billion Internet Users?

Who are The Next Billion Internet Users?

Amy L. Dickson

Right now there are an active 2.8 billion Internet users worldwide. This number comes from Quartz, the digital news organization behind the daylong forum “The Next Billion” held at the Seattle Art Museum on June 2nd. Participants included thought leaders from Medium, Mozilla, Facebook, DARPA, UNICEF, and IDEO, among others. The forum brought together Internet, mobile, and tech leaders to discuss these important questions:

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Client UX: Think About Your Client’s In-Box

Client UX: Think About Your Client’s In-Box

Karen Clark Cole

I am always saying “think about it from the client’s perspective.” That’s what I call Client UX.

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Why Usability Professionals Care About Privacy

Why Usability Professionals Care About Privacy

Nika Smith

Social networking and content sharing web sites like Facebook and Flickr make it easy for users to connect and share details of their lives with others. Unfortunately, it is all too common to hear stories of users unknowingly sharing embarrassing status updates or photos with their professional colleagues, due to misunderstanding or ignoring available privacy settings in these sites.

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Best Practices for Writing on the Web

Best Practices for Writing on the Web

Damon van Vessem

Great websites guide users to content with elegance and ease, through usable information architecture and a pleasing visual design. But, user experience doesn’t stop there. Users spend more time engaging with your site’s content than using its navigation or admiring its style. Once on the right page, it’s the quality of writing that delivers the value.

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Aesthetics and Usability

Aesthetics and Usability

Kelly Franznick

A common question Interface Designers face is, how does one present a lot of information without making the interface seem too busy or overwhelming?

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Staff Picks: 10 Usability Favorites for 2006

Staff Picks: 10 Usability Favorites for 2006

John Dirks

Throughout 2006, Blink conducted usability studies almost weekly in our downtown Seattle labs, at client sites, and in the field. While observing hundreds of participants, we noted some interesting behaviors and themes that we’d like to share…

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Real-World User-Centered Design

Real-World User-Centered Design

Heidi Adkisson

A couple of months ago, I was part of a panel discussion on “Real-World User-Centered Design.” The topic was the outgrowth of questions from a more introductory forum on user-centered design (UCD) principles. After the introductory forum there were still many burning questions—specifically, how do you adopt and adapt UCD principles to real-world organizational constraints?

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Preparing for Takeoff: 5 Steps to Better Airline Apps

Preparing for Takeoff: 5 Steps to Better Airline Apps

Valentina Ferrari

Some airline apps can truly help make travel a breeze, and others are a bit more turbulent. So what differentiates a great app from a mediocre one? Here are my five tips for success.

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Participatory Design in World of Warcraft

Participatory Design in World of Warcraft

Kelly Franznick

In the game World of Warcraft, there is an interesting phenomenon occurring involving participatory design of the user interface.

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Keeping Page Layouts Simple and Easy to Scan

Keeping Page Layouts Simple and Easy to Scan

Heidi Adkisson

Complicated page layouts confuse users and cause them to overlook important content. Avoid this fate by following a few key design principles.

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