5 minutes
The AI Paradox: Why the Rush to Market Erodes User Trust, and How UX Research Can Hel...
The gap between the AI gold rush and the user experience is huge. Here’s how we bridge it
Articles
5 minutes
Design Thinking Didn’t Die—It Grew Up and Got to Work.
How design thinking went from corporate inspiration to cringe-inducing jargon
7 minutes
Evaluative Research: What is it and Why Does it Matter? A UX Researcher Breaks it Dow...
Why evaluative research is make-or-break for designing successful products.
7 minutes
AI and Accessibility: Real-World Applications for AI-Assisted Inclusive Design
AI-powered design is improving user accessibility for all.
6 minutes
Chaos Concepts: Why Designing Terrible Experiences Leads to Better Products
Stuck on a design challenge? Try making it worse.
7 minutes
Avoiding Product Roadmap Potholes: Why Qualitative Research is a Non-Negotiable
Essential practices for building user-focused products and aligning business goals with real user needs.
5 minutes
How to Build a Scalable Design System for an AI-Driven Future
10 practical tips for building a mature, scalable design system in the rapidly evolving landscape of AI.
7 minutes
UX Research for Kids: 10 Best Practices for Creating Playful and Effective Study Envi...
Conduct effective studies with children and teens by incorporating hands-on tools, segmenting by age, and creating playful environments that suit your user’s developmental differences.
3 minutes
Millions Saved: The Untapped Potential of Utility Self-Service
How better customer and employee experiences positively impact utilities’ bottom line.
6 min
Blink’s 2024 DEI Progress Report
Strengthening our commitment to diversity, equity, and inclusion year over year.
5 min
What the Murphy Bed Has To Do With Apple and NASA
Using metaphors to elevate a design project from good to unforgettable.
10 min
What is Customer Experience?
Customer experience, or CX, encompasses every interaction a person has with your company and everything you do to deliver value to your customers. Here’s everything you need to know about CX.
6 min
Mixed Methods Research 101: The Key to Confident Product Decisions
Definition, benefits, and examples of mixed methods research.
7 min
Getting Started: First Steps to Improving the Utility Customer Experience
How to get the most value from your current tech investments, lower costs, and increase customer satisfaction with better UX.
5 minutes
Quick Guide: Making Your Research Participants More Comfortable
It can be tricky to make participants feel comfortable in challenging study environments. Use these tips to help them give their best feedback.
3 minutes
Article Round-Up: Accessible and Inclusive Design
A list of Blink articles filled with tips and resources to help you build more inclusive experiences for your audiences.
3 min
Visual Design for Healthcare: A Person-Centered Approach
Behind the scenes of our illustrations for nonprofit, Partner to Decide
3 min
NASA × Blink UX Work Recognized with Webby Awards
NASA honored with 2024 Webby Awards for the reimagined NASA.gov website and the new streaming service, NASA+.
4 min
Tips for UX Researchers: 10 Habits to Make Your Job Fun and Efficient
I asked our researchers what they’re doing lately to make their jobs easy, fun, and efficient — here’s what I heard.
6 min
Pro Bono Partnership: An interview with Partner to Decide founder, Dr. Ann Peralta
Learn more about Blink’s pro bono client, Partner to Decide, directly from the founder.
8 min
Blink’s 2023 DEI Progress Report
A look at our continued journey toward a more diverse, inclusive, and equitable company.
5 min
Don’t Predict; Create: The Power of Future Envisioning
How to bridge the future with the here and now and generate the product vision necessary for being a leader in your sphere.
5 min
Speaker Series: An Interview with VP of UX Robb Nielsen
We sat down with Oracle Cloud’s Vice President of User Experience to learn more about leading in UX.
4 min
Is User Research Worth the Cost?
Why investing in customer research makes sense for your brand and business.
