17 min
Karen talks with Loren about designing complex systems through Evidence-driven Design, examples of how voice is changing healthcare for seniors and people with disabilities, and how voice can make it safer for truckers.
6 min
At Blink, we believe every interaction can be made meaningful if designed with a deep understanding of human behavior. The evidence we uncover through research drives our design process.
6 min
Thinking of working with a user experience (UX) design firm? You may not know where to start.
0 min
In the spring of 2016 I had the good fortune of starting a blog on Forbes.com in the Entrepreneur channel.
6 min
We often perform tests on digital devices such as mobile phones, tablets, and computers. However, there are times when we need to observe user behavior that extends beyond a screen – and this always excites us!
5 min
The benefits of the web are not evenly distributed. It promises easy access to content and tools for everyone, but frequently fails to include the needs of people with impairments, whether permanent (over 57 million people in the US alone) or temporary (all of us at one point or another).
10 min
In this follow-up we’ll be diving deeper into some of the specifics of what makes a great user experience for IoT products, focusing on the critical areas of onboarding, support, and security.
12 min
Smart homes. IoT. Connected devices. VR. What happens when buzzy, emerging technologies begin to infiltrate the everyday? Will consumers face a frustrating gunfight-style showdown with new products, or will they discover a frictionless setup process and experience a product that enhances their life? It all depends on how much effort you put into UX.
9 min
Here are five key UX opportunity areas healthcare systems are looking at for improving the patient/provider experience.
12 min
I decided to look at some of the big names in airlines to better understand how well they support users trying to book a flight through their mobile apps (full disclosure, Blink has done work for both Alaska Airlines and Hawaiian Airlines).
5 min
If you—a business analyst, solutions architect, IT project manager—have limited UX resources or experience but need to design a mobile experience for your internal applications, we’re here to help with nine handy tips.
10 min
Katie Greiner, UX Researcher at Blink makes recommendations on how to create a solid research practice within a new company.
8 min
Here are three tips to embrace the constraints and keep UX research as a fundamental part of Agile.
3 min
You may wonder what situations are best suited for intercepts and how one would successfully accomplish this type of research. Well, look no further, we have put together an intercept field research guide covering the basics.
8 min
Here are some things we've learned during enterprise projects about navigating complexity, collaborating with stakeholders, and handing design off to development teams.
5 min
Here are five things we think about, discuss, and practice when we're working in the domain of hardware and natural user interfaces (NUI).
7 min
If you're looking for a new UX partner to help you move your product or business forward, here's where to start.
10 min
The number of products with a voice component grows daily – just look at the recent announcements of Google Home, the Amazon Echo Dot, and Samsung’s acquisition of Viv. Yet it’s hard to find examples of design tools and artifacts in the voice UX space.
3 min
Join us at Blink UX on Thursday, October 20 in the Seattle Waterfront area for BlinkThink. There will be two interesting presentations and an artist’s reception.
6 min
As a UX designer, I can’t help but evaluate the user experience of products I interact with. I recently moved into a new house and found myself in need of boosting the WiFi signal, so I purchased the highly reviewed WiFi system called eero.
6 min
With the emergence of virtual and augmented reality, we will have many more 3-D digital experiences available to us. Many of these upcoming 3-D experiences will be interactive, requiring the user to navigate a 3-D space. While it may take some time for these experiences to catch on and become pervasive, They will.
4 min
The best UX professionals and teams have a diversity of skills in their arsenals that they use to research, design, and communicate effective design decisions.
3 min
For anyone who regularly designs enterprise software (raising my hand here), you have likely been asked to move a dated, difficult-to-use interface to a modern user experience.
5 min
The retail environment is evolving rapidly. Increasingly, retail stores are leveraging smartphone apps and other digital technology to enhance in-store experiences and to nudge users towards buying products.
