![HERO CX Utilities](/uploads/_792x280_crop_center-center_95_none/HERO_CX-Utilities.png)
7 min
Getting Started: First Steps to Improving the Utility Customer Experience
How to get the most value from your current tech investments, lower costs, and increase customer satisfaction with better UX.
7 min
How to get the most value from your current tech investments, lower costs, and increase customer satisfaction with better UX.
5 min
It can be tricky to make participants feel comfortable in challenging study environments. Use these tips to help them give their best feedback.
2 min
A list of Blink articles filled with tips and resources to help you build more inclusive experiences for your audiences.
3 min
Behind the scenes of our illustrations for nonprofit, Partner to Decide
6 min
Why leveraging qualitative and quantitative data gives you more robust insights for better business decisions.
3 min
NASA honored with 2024 Webby Awards for the reimagined NASA.gov website and the new streaming service, NASA+.
4 min
I asked our researchers what they’re doing lately to make their jobs easy, fun, and efficient — here’s what I heard.
6 min
Learn more about Blink’s pro bono client, Partner to Decide, directly from the founder.
8 min
A look at our continued journey toward a more diverse, inclusive, and equitable company.
5 min
How to bridge the future with the here and now and generate the product vision necessary for being a leader in your sphere.
5 min
We sat down with Oracle Cloud’s Vice President of User Experience to learn more about leading in UX.
4 min
Why investing in customer research makes sense for your brand and business.
4 min
Learn more about our pro bono program.
3 min
Lessons from industry leaders on what makes a successful UX career.
3 min
We asked industry leaders what books they recommend to new and experienced UX professionals — here are our top picks for the year!
5 min
10 Days of Gratitude is a Blink annual tradition that allows employees to share with their communities and pay it forward.
6 min
Realizing the potential of AI-powered tools starts with uncovering how you can — and should — use them.
6 min
Hint: It might be fewer than you think. Here’s how to select the right sample size based on your research goals.
2 min
Design systems are powerful for teams who want to save time and money in their design process. Here's why we love them, and how NASA used a Blink design system to unify its web experience.
10 min
Say goodbye to awkward and clunky design workshops. Here are our tips to ensure your team leaves every UX workshop focused, inspired, and aligned.
4 min
Digital debt impacts innovation, drains employee energy, and challenges organizational productivity. Could AI be the solution?
6 min
Your guide to creating a modernized mobile banking or investment app experience — based on our latest banking research.
14 min
Want to design more inclusive products? Learn how, plus, get started with free resources as a guide.
10 min
With multiple data sources, it can be hard to know which insights to trust and how to take action on what customers are saying. Connect your research findings with Customer Success Outcomes and act on the insights.