articles

7 Ways To Improve Your Mobile Banking App

Matt Kissick

McKayl Barrows

Your guide to creating a modernized mobile banking or investment app experience — based on our latest banking research.

How to Create Consistent Fintech Experiences With a Brand Ambassador Team

McKayl Barrows

Want to improve your customers’ experience across all channels? Building a UX framework and cross-branch ambassador program can help. Here’s how to get started.

Blink Thought Leaders You'll See This Year at ConveyUX

Joe Welinske

Join these Blink practitioners at ConveyUX for three days of engaging speaker sessions, hands-on workshops, and several opportunities to network with other UX pros.

9 Tips for Attending a Professional Conference From Home

Laura Barboza

Make the most of your virtual ConveyUX experience with these at-home conference tips from Blink UX.

A Happy New Year Letter From Our CEO

Karen Clark Cole

Blink UX CEO Karen Clark Cole reflects on the past year and shares what to expect from Blink in 2023.

Hiring at Blink UX

Neiha Arora

Our guide on what to expect during the Blink hiring process and how to stand out when you apply.

How We're Finding UX Design Inspiration in the Film Industry

Allie Tarantino

As part of our employee "Lunch and Learn" series, we spoke with Hocus Pocus production designer Bill Sandell. Here are some highlights from our conversation and a few ideas for how you can find UX design inspiration in the film industry.

How Automation is Improving the Healthcare Customer Experience

Scott Lambridis

McKayl Barrows

Our tips for using automation to create efficient, personalized experiences that meet patient needs.

The Benefits of Being a Design Driven Organization + How to Become One

Geoff Harrison

Organizations that embrace evidence-driven design increase profits, retain customers, and align on business goals quicker than their engineering-led counterparts. This article will discuss what it means to be a design-led organization and how you can apply design in any industry.

What is Concept Evaluation?

McKayl Barrows

A look at evaluative research and how you can use it to improve your products and services.

What is Customer Experience Journey Mapping?

McKayl Barrows

Your question answered.

Workplace Culture: Understanding the Positivity Ratio

Linda Wagener, Ph.D.

Do you feel silly, amused, or fun-loving? That’s a positive emotion. Do you feel guilty, repentant, or blameworthy? That’s a negative emotion. Both positive and negative emotions change the way that our brain operates. Negative emotions narrow our perspective to focus on threats. Positive emotions broaden our field of vision.