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articles

From Compliance to Culture: Operationalizing Accessibility in UX at Scale

Joe Welinske

The five pillars of accessibility that UX leaders need to know

Jobs To Be Done: How To Make Things People Really Want

Lea Martin

Why frameworks like Jobs to be Done provide crucial framing for successful product design

Design Thinking Didn’t Die—It Grew Up and Got to Work.

Laura Blanchard

How design thinking went from corporate inspiration to cringe-inducing jargon

Evaluative Research: What is it and Why Does it Matter? A UX Researcher Breaks it Dow...

Karen Wang

Why evaluative research is make-or-break for designing successful products.

AI and Accessibility: Real-World Applications for AI-Assisted Inclusive Design

Dave Kennedy

Jennifer Boeder

AI-powered design is improving user accessibility for all.

Chaos Concepts: Why Designing Terrible Experiences Leads to Better Products

Ben Shown

Stuck on a design challenge? Try making it worse.

Avoiding Product Roadmap Potholes: Why Qualitative Research is a Non-Negotiable

Megan Doll

Essential practices for building user-focused products and aligning business goals with real user needs.

How to Build a Scalable Design System for an AI-Driven Future

Laura Blanchard

10 practical tips for building a mature, scalable design system in the rapidly evolving landscape of AI.

UX Research for Kids: 10 Best Practices for Creating Playful and Effective Study Envi...

Sandra Barnat

Serena Down

Conduct effective studies with children and teens by incorporating hands-on tools, segmenting by age, and creating playful environments that suit your user’s developmental differences.

Millions Saved: The Untapped Potential of Utility Self-Service

Geoff Harrison

How better customer and employee experiences positively impact utilities’ bottom line.

Blink’s 2024 DEI Progress Report

Kristina Knaus

Strengthening our commitment to diversity, equity, and inclusion year over year.

What the Murphy Bed Has To Do With Apple and NASA