10 min
Measuring Customer Experience with Customer Success Outcomes (CSOs)
With multiple data sets, it can be hard to know where to start. Connect your research findings and define your customer experience KPIs with CSOs.
Tom Satwicz, Ph.D.
Chief Research Officer
Tom Satwicz is the chief research officer at Blink's Seattle studio. He's responsible for ensuring our research projects meet a high standard of excellence. Through mentorship and project direction he helps client teams gain empathy for their customers, users, and anyone that may encounter their product or service. He's particularly interested in creating technologies that will provide a meaningful impact on people's lives. Tom has worked with a range of organizations from established tech companies like Facebook, Microsoft, and Amazon to non-profits like Committee for Children.
Tom is a graduate of the Ph.D. program in Learning Sciences and Human Development at the University of Washington and was previously a faculty member at the University of Georgia’s College of Education. There he conducted ethnographic studies of how young people learn to use digital media and how technology is integrated into educational settings.
Outside of Blink, Tom enjoys spending time with his family, hiking, and hanging out in West Seattle.
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