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In-Home User Research: Building Rapport Before & After Stepping Through the Door

Written by John Dirks

photo of John Dirks

I was asked recently what steps we take to make participants feel more comfortable with in-home interviews or observations. This article contains some practical tips about ways to build trust and rapport prior to and while interacting with participants in their homes. Why bother? Because raising comfort levels leads to better research observations, which is why we go out to people’s houses, condos, or apartments in the first place!