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Articles

All articles123 Healthcare3 Technology5 UX Design19 UX Research18 CX14 EX3 DEI in Design11 Finserv3 AI3
01 Turning usability findings into design changes

6 minutes

Turning Usability Findings into Design Changes

A Recipe for Effective User Interviews

4 minutes

A Recipe for Effective User Interviews

The ingredients are simple: two people, a quiet place to sit and talk, and a video camera to record the session. Still, getting the most out of an interview requires careful planning and a thoughtful technique. Here I share some insights that guide my own approach to interviewing.

Matching Prototypes to Research Goals geoff

2 minutes

Matching Prototypes to Research Goals

One of the most important parts of planning for any type of user research or usability testing is a clear set of research questions: what do you want to find out as a result of the study? It seems like an obvious step, yet sometimes this is overlooked.

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