Making technology human

Blink is a user experience research and design firm specializing in digital products. We ask the right questions to understand your product and the people who use it. Powered by our research, we design solutions that are efficient, meaningful, and delightful.

We call it Evidence-driven DesignSM.

SEE HOW WE DO IT

We deliver world-class results for the best brands

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    Blink is helping Hawaiian Airlines improve its customer ticketing experience.

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    Blink delivers evidence-based design concepts for the redesign of Viverae’s digital health and wellness product.

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    Blink delivers user research insights to various product and digital services teams at Nike.

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    Blink provides research and design of unique product experiences that make the world a better place for those interacting with earth data.

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    Blink partners with Starbucks for in-depth usability studies producing clear and actionable design recommendations across its digital products.

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    Blink provides extensive UI testing and design recommendations across the cruise line’s consumer web sites.

SEE OUR WORK

News + Events

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Ask Your Clients What They Need, Every Day

It’s my goal to build a company that people love. Employees love working for us and clients love working with us. It all boils down to building relationships — myself building meaningful relationships with each employee, and everyone in our company building those same kinds of relationships with each other and our clients. I want… Read more

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Blink Offers Lab Time to HCDE Students

If you spend enough time around Blink you’re bound to hear the acronym HCDE. That’s Human Centered Design and Engineering to the uninitiated but most folks in the UX world, especially in Seattle, will have heard of this program at the University of Washington. Being a recent transplant to Seattle (and in turn, Blink) I… Read more

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Playing Legos With Kids Makes You A Better Employee

A friend told me he usually goes into work late because he’s busy playing Legos with his son instead of racing out the door to work. I thought to myself, “I bet he’s a great employee and gets a lot done.” When you’re down on the ground playing Legos with your kids in, not worrying… Read more

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Tips for Success in Complex Field Research Projects

Part 1: Logistics We user researchers often find ourselves in unusual places doing unusual things: in homes watching strangers set up media equipment, in passenger seats noting how drivers use in-car technology, in manufacturing settings observing CAD/CAM fabrication, in hospitals interviewing medical staff, just to name a few. The common thread is that we are… Read more

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What Gets You Fired?

It sounded absurd to me, but apparently no one at Blink had any idea what gets him or her fired. “Oh dear,” I thought. “That’s a problem.” I am proud of being open, honest, and transparent, but getting fired is not something I generally talk about. Until now. Now I actually enjoy the conversation because… Read more

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SXSW Interactive 2015

Blink’s Jeff Alpen and Laura Blanchard will speak at this year’s SXSW Interactive festival on March 13th. Come to the JW Marriott, Salon A to learn about UX & The Heisenberg Uncertainty Principle. Want more? Check our our Teaser Deck on SlideShare!   Read more