Making technology human
Blink is a user experience research and design firm specializing in digital products. We ask the right questions to understand your product and the people who use it. Powered by our research, we design solutions that are efficient, meaningful, and delightful.
We call it Evidence-driven DesignSM.
We deliver world-class results for the best brands
Blink is helping Hawaiian Airlines improve its customer ticketing experience.
Blink delivers evidence-based design concepts for the redesign of Viverae’s digital health and wellness product.
Blink delivers user research insights to various product and digital services teams at Nike.
Blink provides research and design of unique product experiences that make the world a better place for those interacting with earth data.
Blink partners with Starbucks for in-depth usability studies producing clear and actionable design recommendations across its digital products.
Blink provides extensive UI testing and design recommendations across the cruise line’s consumer web sites.
News + Events
This week, I achieved a personal goal of mine, which was to speak at SXSW Interactive 2015. What an honor! I’ve been a fan of the conference since it started with music in the late 80s and it’s still one of the only conferences that lets its participants vote on who will be speaking. Coincidentally, I have a client… Read more
UX and operations cannot succeed without each other. The right operation gives rise to great UX, yet a great UX is necessary to build a business operation that is profitable, sustainable, and growing. In the past week two events have made this ever so apparent for me: Peach delivery moved its drop-off point for our Seattle… Read more
Blink UX had the opportunity to conduct in-home user interviews in São Paulo on behalf of a Brazilian real estate company Zap Imóveis. This project provided Claire Carlson with invaluable insider knowledge on how to best conduct in-home user interviews in Brazil and, more broadly, how to conduct field research in foreign countries using the same underlying principles.… Read more
The person hovered over OmniFocus at the start of each day? Yes, that would be me. Rewind 20 years and there I am again, but this time lugging about a three-ring Franklin Planner. Suffice it to say that planning and I go WAY back. But beyond daily planning, I’ve been working recently to optimize my… Read more
After a series of interviews with Inc. author, Laura Garnett, my story of having my daughter and her birth’s profound impact on our business was published today. Most people think having a family will hamper success at work, but the lessons on being present and focused that I learned being a new parent had quite… Read more
Blink’s own Siri Mehus has written an article for UX Magazine on the topic of conversational repair for the March 2015 issue. As she explains it, to make voice technology more human we need to create technology that supports our natural ability to build and negotiate understandings with others. Siri is a user researcher here at Blink… Read more