We begin the evidence-driven design process by interviewing users. We spoke with over 30 users to get to know the behavior and needs associated with shower usage before sketching out and prototyping various UIs. After a series of testing and revisions, we landed on a final design to be executed by our development team.
When we collaborated with Moen again on a voice interaction experience for the U by Moen shower, we needed to get an even more specific understanding of users' shower experience. Striking a balance between a realistic shower setting and making the users comfortable, we arranged white boards with the U by Moen attached. This, combined with a prototype of an Alexa skill, allowed us to capture how users currently use the U by Moen as well as how they would use the voice interaction with it.