We collaborated with Moen in the U by Moen digital shower — from the app UI through the in-shower unit, and ultimately an Alexa skill — and designed an experience that empowers and delights customers.
Moen came to us with the technology in place to make the first IoT shower a reality. The question remained: what would make Moen's digital shower experience extraordinary? Our partners at Moen knew they were solving for pain points many shower users wouldn't even detect, but for the product to thrive, they knew the U by Moen shower experience would need to promise delight.
Sanj Moghe, MoenBlink was pivotal in enabling us to uncover consumers’ true needs, wants and desires in a Wi-Fi connected shower experience. Because this is the first product of its kind on the market, we wanted to make it exciting for the user and Blink was instrumental in helping us achieve that goal.”
We begin the evidence-driven design process by interviewing users. We spoke with over 30 users to get to know the behavior and needs associated with shower usage before sketching out and prototyping various UIs. After a series of testing and revisions, we landed on a final design to be executed by our development team.
When we collaborated with Moen again on a voice interaction experience for the U by Moen shower, we needed to get an even more specific understanding of users' shower experience. Striking a balance between a realistic shower setting and making the users comfortable, we arranged white boards with the U by Moen attached. This, combined with a prototype of an Alexa skill, allowed us to capture how users currently use the U by Moen as well as how they would use the voice interaction with it.
Study ParticipantYou mean I can start the shower from my bed and then only get up once the shower is nice and hot! That sounds wonderful.”
We begin the evidence-driven design process be interviewing users. We spoke with over 30 users to get to know the behavior and needs associated with shower usage before sketching out and prototyping UIs. After a series of testing and revisions, we landed on a final design to be executed by our development team.
U by Moen™ was named a finalist in Hospitality Design magazine's 14th annual HD Awards, the industry’s premier competition, which celebrates the best in hospitality and product design.
Home Depot customer in Houston, TXI have owned this unit for about 6 months now and I can safely say I will never buy another home without it. I know that sounds ridiculous but once you're used to this type of shower with body sprays you will never look back.”
