Refresh Seattle: The UX of Passwords


Join Blinker Claire Carlson at Refresh Seattle on January 28th, 2015 for a discussion of the UX of Passwords.

We live in a Social Sharing Era where single sign-on options are the norm, data and applications have moved to the cloud, and the proliferation of private information on personal devices is systemic. Is this because we users feel safer? Or have we realized that cyber security is an illusion?

Claire Carlson will take us through an overview of the first line of defense in the world of cyber crime: Passwords. As the monetization of our personal data becomes increasingly important in the business world, so does protecting access to that data.

Drawing from a recent participant survey, Claire will report the latest findings on the user experience of passwords and how our behaviors and attitudes will shape the future of cyber security. She will discuss potential solutions to reduce vulnerabilities and improve the overall user experience.

With the Gartner Group reporting that 20% to 50% of all help desk calls are for password resets, and Forrester Research stating that the average help desk labor cost for a single password reset is about $70, it’s time to stop leaving that money on the table. A better password user experience can help.