Interaction20

February 02

MiCo — Milano Convention Centre

Sunday, February 02, 2020

Feb 2 – 7

Research director, Siri Mehus, will be presenting.

Change Is The Only Constant: Evolving UX Research Methodologies for Voice

We are seeing the emergence and formalization of practices and principles for VUI design, however there are still few guidelines formulated for voice UX research. This talk examines why a standard is elusive, and pins a few down anyway.

As voice becomes a common mode of human-machine interaction, UX professionals are increasingly involved in designing and evaluating these experiences. This is a positive sign of the maturity of the area – we are beginning to move out of a phase analogous to the early web in which most design was performed by developers who may or may not have based their decisions on the needs of real users. We are seeing the emergence and formalization of practices and principles for VUI design, however there are still few guidelines formulated for voice UX research. While many of our general UX heuristics and principles continue to apply, particular characteristics of the voice modality can lead to different types of usability challenges and require modifications to standard testing methodologies. This talk examines why those standards are hard to set, and explores what those standards might be.


When
February 02, 2020
Feb 2 – 7

Where
MiCo — Milano Convention Centre
Milan, Italy
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Price
Starting at $1,200

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