What we are thinking about
From Wild West to Mainstream Adoption: How UX Can Help Position IoT Products for Success, Part 2: User Onboarding, Support, and Security
In part two of this series we dive deeper into some of the specifics of what makes a great user experience for IoT products, focusing on the critical areas of onboarding, support, and security.
From Wild West to Mainstream Adoption: How UX Can Help Position IoT Products for Success Part 1: Strategy
In this two-part series we will explore the challenges of UX design for IoT. We will examine ways good UX can help best position your product to ‘cross the chasm’ from the “Wild West” of early adopters and move into mainstream adoption.
UX Opportunities in Digital Health – Improving the Patient/Provider Experience
Healthcare systems have much to gain by improving their digital systems and addressing the growing needs of their patients, providers, and administrators. Here are five key UX opportunity areas healthcare systems are looking at for improving the patient/provider experience including patient acquisition and telehealth.
A UX Journey Through Airline Apps
We walk you through the stages of booking a flight on seven major airline apps and point out how the user experience sizes up against each other.
Bringing Mobile UX to the Enterprise
Internal tech teams in the enterprise are building mobile experiences for LOB apps. See our tips for incorporating UX research & UCD into the app design process.
8 Recommendations for Building a UX Research Program
Six months ago I was asked if I wanted to become fully embedded at a local startup to help it build out its user research program. The task was large and would require all my years as a researcher to accomplish successfully. Luckily, I had experience building out a research program at my previous job…
3 Tips for UX Research in Agile
UX research serves as the vital foundation of any project, adding context and insight to the design process, but it often suffers the most in an Agile framework. It is tricky to insert traditional user-centered design methodologies in general into incremental, development-focused sprints. This is curious as Agile presents as an alternative to traditional waterfall…
Tips & Tricks for Field Research: Intercept Studies
A great way to test out prototypes and concepts is going directly to the source. One of the many ways that we achieve this at Blink is by conducting in-field intercept studies, which is a quick way to gather information from core users. You may wonder what situations are best suited for intercepts and how…
Wrangling Complexity: Collaborating and Delivering Design on Enterprise Projects
Here are some tips on navigating complexity, collaborating with stakeholders, and handing design off to development teams when working on those big enterprise UCD projects.
Developing Hardware with Natural User Interfaces
We’ve been working on new products and services that use job-specific hardware devices and natural user interfaces (NUI) such as gesture, voice, and presence. Designing system response and feedback for these devices requires different consideration than “traditional” user interface systems. As these project types proliferate, we’re establishing a growing library of best practices, tips, and…
Onboarding is a human resources term that we in the UX field have borrowed as a label for the process of getting someone “up and running” with your site, app, or service. The onboarding process is a critical step in setting your users up for success with your product, b... Read More
At Blink we create experience maps as an instrument to articulate user engagement with a product. Experience maps are a visual representation of the users’ journey over time, and they provide a handy communication tool for teams to inform product direction. The benefit... Read More