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Karen Clark Cole Chief Executive Officer & Partner

When not serving as CEO of Blink UX, you can find me organizing events to inspire young girls or training to become a professional kiteboarder.


Welcome Tectonic

Welcome Tectonic!

I am thrilled to announce the brilliant minds at Tectonic are now in-house at Blink as part of our design studio! Tectonic brings a new design muscle to Blink that is based on the creative leap from process and strategy to driving impactful design — a perfect complement to our Evidence-driven Design approach. By joining… Read more

Blink Gets New Digs in January 2018!

Blink is getting ready to move into our new 28,000-square-foot studio office space which we have been designing and building out for the last 8 months. Blink hired architects Marvin Yamaguchi and Christine Chaney to design a space to meet employee and client needs, and foster productivity for different working styles and phases of a project. The… Read more

Sirius XM’s Business Radio Interview

On November 16, 2017, our CEO, Karen Clark Cole was interviewed by Forbes senor editor of entrepreneurship, Loren Feldman on his Sirius radio show called Mind Your Business, powered by the Wharton School. Karen talks with Loren about designing complex systems through Evidence-driven Design, examples of how voice is changing healthcare for seniors and people… Read more

What A Year!

2017 was a big year, and I want to start by thanking all of the dedicated, hard working and brilliant employees at Blink for giving it your all, every day. I am both inspired and humbled by the dedication that our Blinkers have to our clients, and to each other. Team commitment reigns high in… Read more

California Dreamin’

I’m excited to announce that after three years of planning, Blink’s expansion efforts are starting to take shape, beginning with the recent opening of a new office in San Diego on September 1, 2017. San Diego is the first of several new West Coast offices, and then we will be heading east. While we have… Read more

Find Me on

In the spring of 2016 I had the good fortune of starting a blog on in the Entrepreneur channel. This means I’ve been spending most of my time writing over there. I cover a variety of topics, including UX, entrepreneurship, and trends I see in business. If you are interested in following my column you can… Read more

Blink UX Featured in MetLife Commercial

Earlier this year Blink was selected to be a featured company in the MetLife small business benefits commercial called “Anything But Small.” “We feel truly honored to be represented on national TV by such a well-respected company like MetLife,” said Blink CEO, Karen Clark Cole. “It was such a fun experience having the film crew… Read more

Six partners at Blink UX stand with magazine honoring them as a Forbes Best Small Company in America

Blink UX Named One of Forbes Magazine’s Best Small Companies in America!

Six of Blink UX’s nine partners celebrate being listed in Forbes Magazine February 2nd, 2016 issue. From left to right: Heidi Adkisson, Tom Satwicz, Randy Lieber, Karen Clark Cole, John Dirks, and Geoff Harrison. Being named on Forbes Magazine’s Best Small Companies in America list is truly amazing. It’s a great honor for Blink UX… Read more

UX Is a Philosophy

At Blink, we think and talk a lot about UX. And while each day more people are joining our conversation, there is still a lot of confusion around what UX actually means. I talk about it as a way of thinking and a business approach: User experience is no longer a job title or a… Read more

people of Blink

People Are the Purpose

My vision for Blink is to make a difference in the world through our work and our people. Every time we hire a new person I see it as an opportunity to impact the world in a positive way. Because we all work hard to nurture a constructive and positive culture, our people are happy.… Read more

Karen Clark Cole: EY Entrepreneur Of The Year Award Finalist

We’re extremely proud and excited to announce that Karen Clark Cole is a finalist for this year’s Pacific Northwest Ernst & Young Entrepreneur Of The Year award. The awards program recognizes entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance and personal commitment to their businesses and communities. Karen was selected as… Read more

Ask Your Clients What They Need, Every Day

It’s my goal to build a company that people love. Employees love working for us and clients love working with us. It all boils down to building relationships — myself building meaningful relationships with each employee, and everyone in our company building those same kinds of relationships with each other and our clients. I want… Read more

Playing Legos With Kids Makes You A Better Employee

A friend told me he usually goes into work late because he’s busy playing Legos with his son instead of racing out the door to work. I thought to myself, “I bet he’s a great employee and gets a lot done.” When you’re down on the ground playing Legos with your kids, not worrying about… Read more

What Gets You Fired?

It sounded absurd to me, but apparently no one at Blink had any idea what gets him or her fired. “Oh dear,” I thought. “That’s a problem.” I am proud of being open, honest, and transparent, but getting fired is not something I generally talk about. Until now. Now I actually enjoy the conversation because… Read more

2014: A Big Year For Seattle’s Seahawks & Blink UX!

I’m so proud of so many things that it’s hard to know where to start. Mostly I am proud of every single Blink employee for really taking ownership of our company this year. Below are some of the fruits of our labor… Our second year of hosting our conference, ConveyUX was a huge success, with… Read more

Reduce complexity with real conversations

Being Real in a Complex World

I was recently asked how I cope as a busy person in a world that is becoming increasingly complex. I had to think about this. I’m not sure the actual world has become more complex, but how we communicate certainly has. The trouble starts when we add in all of our new and modern ways… Read more

Sean McGonagle

Hugging Your Clients is Good for Business

When you sign a new client and the company is called Cultural Care, you expect it is going to be a nice client to work with. Culture and Care are two words usually associated with good things. So when we began working with the Boston-based company earlier this year it was such a great reward… Read more

Collaborative team meeting at Blink UX

Creativity, Collaboration & Confidentiality

When creative minds get together, good ideas turn great. This creative thinking combined with the science of user research is what we call Evidence-driven Design℠ at Blink. It is the core for how we deliver excellence to our clients every day. So how do we get together and collaborate on ideas when a project is… Read more

Fierce Conversations

Why the Toughest Conversations Matter Most

Fierce, Inc. is a global leadership development and training company that improves communication between people. Fierce principles and methods translate across the globe, and help develop skills that are practical, easy-to-learn, and can be applied immediately. Success is equally as immediate, and clients benefit tremendously due to improved interpersonal relationships for employees and the people… Read more

On Winning the WPO’s 7th Annual Fastest Growing Woman-Led Company Award

Recently, Karen Clark Cole and Blink UX were named to the Women Presidents’ Organization’s 7th Annual 50 Fastest Growing Women-Owned/Led Companies award list. I sat down with Karen to learn more about her involvement with WPO and what it meant to her to win this award. — Amy L. Dickson What is your involvement with the Women… Read more

Karen conducts an interview

Why I Will Always Interview Every Person We Hire

Running a fast-growing, world-respected consulting firm requires extreme focus on people. As CEO of Blink UX, one of my top priorities is being personally involved in hiring and growing the best User Experience professionals in the country. As a consulting firm, the company is the people—quite literally. Our company is made up of brilliant and creative minds… Read more

Blink Supports Tronie Foundation’s Mission to End Human Trafficking

At Blink, we are fortunate to have the opportunity to work on a wide variety of challenging UX research and design projects. Clients from across a range of industries choose Blink to help them engage with their end-users and create meaningful and compelling user experiences. In addition to these projects, we also recognize that our… Read more

Seattle Sounders

28,000 Sounders Fans Enjoy New Loyalty Program & Website

Seattle loves their professional sports teams. The Seahawks have their 12th man. The Mariners have a $150 million retractable roof. The Sonics…. well, no need to go there. But perhaps no team in Seattle has a more passionate fan base than the Seattle Sounders FC. Established in 2007 as a Major League Soccer expansion team,… Read more

Client UX: Think about your client’s in-box

I am always saying “think about it from the client’s perspective.” That’s what I call Client UX. At Blink, we think a great deal about designing and evaluating sites and applications from the end-user’s perspective, but what about thinking about our services from our end-user’s perspective – the client? What is their user experience like… Read more

Open house party a big success!

Thanks to everyone who attended last Thursday’s open house, gallery opening and speaker series event. It was a huge success, with over 300 people attending throughout the evening. The wine and hors d’oeuvre flowed, as the evening kicked off with an artist reception showcasing the photography of Mark Gsellman. This was followed by a fascinating… Read more

Blink’s New Offices with a View

In 2009, Blink founders Kelly Franznick and Karen Clark Cole decided it was time to grow the company. “After being in business for almost 10 years we were ready to tap into our full potential. Within a year we outgrew our space and had people sitting two at a desk. We needed a new office… Read more