Archive for 2017

2017 was a big year, and I want to start by thanking all of the dedicated, hard working and brilliant employees at Blink for giving it your all, every day. I am both inspired and humbled by the dedication that our Blinkers have to our clients, and to each other. Team commitment reigns high in… Read more

The past month has been a whirlwind for the Blink team. We opened a new office in San Diego, hired eight new Blinkers and secured three new clients that we will be serving from America’s Finest City. Learning and cooperating between different offices isn’t new to us though. Our research market firm, Northwest Insights (NWI),… Read more

I’m excited to announce that after three years of planning, Blink’s expansion efforts are starting to take shape, beginning with the recent opening of a new office in San Diego on September 1, 2017. San Diego is the first of several new West Coast offices, and then we will be heading east. While we have… Read more

In the spring of 2016 I had the good fortune of starting a blog on in the Entrepreneur channel. This means I’ve been spending most of my time writing over there. I cover a variety of topics, including UX, entrepreneurship, and trends I see in business. If you are interested in following my column you can… Read more

How do you know when to build out a full-scale prototype for testing? We know the most common reasons for this tactic are cost, logistics, and testing conceptual products. Read more

As advocates of inclusive and accessible design we knew needed some improvements. Here are the six key takeaways from our journey to uncover and remove our website's accessibility barriers. Read more

In part two of this series we dive deeper into some of the specifics of what makes a great user experience for IoT products, focusing on the critical areas of onboarding, support, and security. Read more

In this two-part series we will explore the challenges of UX design for IoT. We will examine ways good UX can help best position your product to ‘cross the chasm’ from the “Wild West” of early adopters and move into mainstream adoption. Read more

In this series of blog posts we share our tips and tricks for how to best accomplish note-taking while moderating research sessions. Part one will focus on which method of note-taking is right for different research methods. Read more

Healthcare systems have much to gain by improving their digital systems and addressing the growing needs of their patients, providers, and administrators. Here are five key UX opportunity areas healthcare systems are looking at for improving the patient/provider experience including patient acquisition and telehealth. Read more

We walk you through the stages of booking a flight on seven major airline apps and point out how the user experience sizes up against each other. Read more

Join us at Blink UX on Thursday, March 30 in the Seattle Waterfront area for BlinkThink. There will be two interesting presentations and an artist’s reception, along with the opportunity to demo the HoloLens by Microsoft. Read more