Archive for 2011

Thursday, December 1st,  4-8pm Join us in the Seattle Waterfront area for two lively presentations and artist gallery opening. The winter theme of the evening is Live for Today. Stories on how to attain your goals, stay focused and be motivated – with lots of conversations about skiing! Appetizers, beer & wine will be served.… Read more

I am always saying “think about it from the client’s perspective.” That’s what I call Client UX. At Blink, we think a great deal about designing and evaluating sites and applications from the end-user’s perspective, but what about thinking about our services from our end-user’s perspective – the client? What is their user experience like… Read more

Last night I had the opportunity to participate on a panel about Near Field Communications (NFC) technology hosted by the MIT Enterprise Forum Northwest. This was a great event and a really enjoyable experience for me. The panel had some great participants with focused industry experience. At Blink we are just starting to work with… Read more

We are increasingly using smartphones, tablets, and music players in our work and lives, and there are hundreds of thousands of applications currently available for download. At Blink, we regularly conduct mobile application usability testing for different clients who are optimizing their websites for mobile use or designing new apps. We are often asked two… Read more

Stakeholder interviews, user research, user testing—all are integral to our approach on a Blink design engagement—and all require superior note-taking skills. Enter the Livescribe Smartpen. I’ve found the Smartpen to be an invaluable tool for note taking of all kinds, but particularly for note taking during research. The Smartpen provides two functions that can be… Read more

Just like web sites and desktop applications, mobile applications benefit greatly from being evaluated via usability testing with target users.  Mobile usability testing allows you to learn about your users’ expectations and prior experience with mobile interfaces and illustrates how they will use your application in real-time. Further, mobile testing enables development and product teams… Read more

People bring a history of well-established routines when they use websites, desktop applications, and mobile apps. These expectations influence their experiences. For example, taking an image control as a credit card payment option can lead a customer to call customer service. This is just one example from the hundreds of usability studies that Blink has… Read more

Thanks to everyone who attended last Thursday’s open house, gallery opening and speaker series event. It was a huge success, with over 300 people attending throughout the evening. The wine and hors d’oeuvre flowed, as the evening kicked off with an artist reception showcasing the photography of Mark Gsellman. This was followed by a fascinating… Read more

Open House, Spring Speaker Series & Gallery Opening Join us in the Seattle Waterfront area for a tour of Blink’s new office space with panoramic views of Puget Sound. Blink will be hosting two lively presentations and an artist’s reception for our new art gallery, Blink Space. Appetizers, Beer & Wine will be served. Agenda… Read more

In 2009, Blink founders Kelly Franznick and Karen Clark Cole decided it was time to grow the company. “After being in business for almost 10 years we were ready to tap into our full potential. Within a year we outgrew our space and had people sitting two at a desk. We needed a new office… Read more

An ongoing debate regarding online scrolling behavior has continued for over a decade.  Do users scroll? How far do users scroll? What types of content should go above the fold? Where is the fold? The answers vary. Users’ scrolling behavior has changed; meaning the best solution for displaying lengthy content has changed. Research shows that… Read more

When Blink conducts usability evaluations, we seek to do more than simply identify the pain points of a web site or application. Our goal is to uncover users’ honest impressions and the impact of these impressions on the overall user experience. Recently I have tested several web sites that were functionally usable (often with a… Read more