What we are thinking about

Apple Watch
One UX-er’s View of the Apple Watch

The reviews and analysis on the Apple Watch have been voluminous—no surprise given the general buzz around Apple and the intense anticipation for the Watch specifically. However, reviews have been a mixed lot—from glowing to glowering to in-between. Having purchased an Apple Watch about a month ago and worn it daily since then, I decided… Read more

blog-mind mapping-IMG_3325
Mind Mapping as a Useful Tool in Navigation Studies

Much can be gained from having participants create visual representations in a research session. Usability studies are great for identifying issues that prevent users from getting things done, however our goals for user research often encompass trying to gain insight into what users understand about the overall structure and layout of a system. Recently I… Read more

header apple music
Getting Started with Apple Music, Pt. 2

In my last post, I talked about my motivations for looking into Apple Music, and my plan to suss out the positives and the negatives. I discovered some red flags that Apple may wish to address. Let’s dive into the details. Findings I spoke with six active digital music listeners about how they typically consume… Read more

Getting Started with Apple Music

It’s highly probable that I’m part of the last generation that remembers walking into a music store and purchasing a physical thing that plays music. Whether that’s vinyl, cassette tapes, or CDs, these tangible relationships we had with music are quickly fading away. With the days of mix tapes, burning CDs, and Napster long behind… Read more

KCC UX blog header
UX Is a Philosophy

At Blink, we think and talk a lot about UX. And while each day more people are joining our conversation, there is still a lot of confusion around what UX actually means. I talk about it as a way of thinking and a business approach: User experience is no longer a job title or a… Read more

Continuity between devices
Considering Continuity: The Seamless Experience

Recently, I did something I hadn’t tried before: I was “reading” a book in two separate formats on two different devices. In the mornings on my walk I listened to the audio book using the Audible app. In the evenings, at home, I read the digital book on my Kindle. What I soon discovered is… Read more

Happy 15th Birthday to Blink!

Today, July 1, 2015 is a special day in the life of Blink UX as we celebrate 15 wonderful years! Yes, it’s our Quinceañera, and in honor of the many wonderful memories, people, and events, we’d like to share a few Blinker stories and photos with you, including the one above where Karen was recently a… Read more

usability study
5 Reasons Why You Should Professionally Recruit

It isn’t uncommon for clients to attempt to cut costs by bringing recruiting for a research project in-house. However, we’ve seen time and again why avoiding professional recruiting ends up costing more in the long run. Here are some reasons why we (strongly) recommend against this approach. 1. Finding the right participants takes time. We… Read more

All Things In Moderation: Trade-Offs In Moderated & Unmoderated Usability Testing

At Blink we practice evidence-driven design. That means that the design recommendations and decisions we make are grounded in solid data and sound reasoning. But what counts as good evidence? What are the data and reasoning that stand behind a well-motivated design decision? For the majority of our projects, our evidence comes from qualitative, observational… Read more

Blinker Profiles: Meet Jonathan Evans

Blinkers are an interesting and dynamic group of people. Each Blinker is carefully selected to join the team because we understand how he or she will positively contribute to our culture and work. And while we do post Blinker Bios on our website, we thought we’d go a little further and profile our Blinkers on… Read more

Commencement Address Franznick 2[1]
The Future Will Not Be What You Expect

This week I had the honor of giving the commencement address for the 2015 University of Washington’s Human-Centered Design and Engineering Department graduation ceremony. I’m a big fan of the program, so when I was asked to speak I eagerly agreed. It didn’t hit me until I was working on what to say that I… Read more

Buy Nothing! The UX of Hyper-Local Gift Communities

What began as a routine Friday night at home with a glass of wine and HBO ended in a trip to the local Ballard Emergency Room for acute appendicitis. No one can predict these events and I was as surprised as anyone to find myself suddenly being rushed by ambulance to Swedish hospital for a… Read more